Ty Barrett

I recently contacted Big Star Cadillac regarding a 2025 Range Rover. Unfortunately, my experience with a salesperson named Ty was extremely disappointing from beginning to end. The interaction started p Range Rover. Unfortunately, my experience with a salesperson named Ty was extremely disappointing from beginning to end. The interaction started poorly. Ty initially contacted me by text without introducing himself. I had to ask several times for his name before he finally provided it. His responses to my questions about the vehicle’s ownership history and outstanding safety recall also came across as dismissive rather than helpful. I explained that I was interested in trading my Porsche Panamera and wanted to establish whether we were reasonably close on the numbers before making the drive to the dealership. My time is valuable, and I wanted to avoid an unnecessary trip if we were too far apart to reach an agreement. I provided extensive information and documentation regarding my Porsche, including its certification and vehicle history. Ty eventually returned with a trade-in estimate that was considerably below my expectations. When I explained that I was looking for a higher trade-in value, Ty called me and challenged me to provide comparable vehicles supporting my expectations. I explained that I expected the dealership to conduct its own market research and valuation rather than placing that responsibility on the customer. At that point, his tone became increasingly rude and confrontational. He ultimately told me that if I expected anything close to my desired trade-in value, we didn’t have a deal. When I acknowledged that we apparently did not, he simply ended the conversation. My complaint is not that the dealership was unwilling to meet my trade-in expectations. Dealerships and customers are not always going to agree on price. My complaint is about how I was treated throughout the entire process. I was a serious buyer considering a high-end luxury vehicle. I was willing to provide documentation, discuss the numbers, and work toward a reasonable transaction. I expected professionalism, courtesy, and a willingness to have a respectful conversation, even if we ultimately couldn’t reach an agreement. Instead, I encountered a salesperson who wouldn’t even properly introduce himself without being asked repeatedly, dismissive responses to legitimate questions, and an unnecessarily confrontational phone call. Based on my experience with Ty, I would be reluctant to return to Big Star Cadillac or recommend this dealership to others. I hope dealership management takes this feedback seriously. A customer should never have to agree with a salesperson’s numbers to be treated with professionalism and respect. More

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Big Star Cadillac has excellent staff and the customer service is top tier. Compared to other dealerships we have visited, Big Star is the best hands down. David is an excellent salesman. He was attentive service is top tier. Compared to other dealerships we have visited, Big Star is the best hands down. David is an excellent salesman. He was attentive and he valued our wants and needs. Down to Angela Davis the finance manager, everyone was exceptional. Dami took the time to explain the vehicle features and this was never offered to us at other locations. I will definitely send others to Big Star. More

by lyssa_allen Verified Customer Verified Customer

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Good experience. Seemed a bit too busy for the staff available to help the guests. Seemed a bit too busy for the staff available to help the guests. More

by john Verified Customer Verified Customer

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Bonito was extremely helpful and answered all our questions, big star Cadillac made our car buying experience very easy, we would definitely recommend this dealership to our family and friends. questions, big star Cadillac made our car buying experience very easy, we would definitely recommend this dealership to our family and friends. More

by MARVINHEIMAN2 Verified Customer Verified Customer

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Considering I lived over 1 1/2 hours away from the dealership, I was happy with the way Mario answered my questions and grateful all necessary documents could be sent by email so all I needed to do wa dealership, I was happy with the way Mario answered my questions and grateful all necessary documents could be sent by email so all I needed to do was bring my down payment, sign financial documents and drive home in my new vehicle. More

by bjenell68 Verified Customer Verified Customer

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Mr. Mayo was excellent and professional. All other aspects of my purchase were, as well. All in all, a very pleasant experience. aspects of my purchase were, as well. All in all, a very pleasant experience. More

by rick6184 Verified Customer Verified Customer

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Everyone exceeded our expectations. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. More

by paulddarden Verified Customer Verified Customer

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I was pleased with our salesperson. She was very knowledgeable about the car and did not try to high pressure me. The finance officer was very knowledgeable also and accepted our deci She was very knowledgeable about the car and did not try to high pressure me. The finance officer was very knowledgeable also and accepted our decisions when financing the car. It was a good experience. More

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