Betten Baker Chevrolet Buick of Coopersville

I had very mixed feeling regarding my experience. I had an appointment yet my car wasn’t seen for serval hours after I dropped it off. The service coordinator did not listen to my multiple request to have an appointment yet my car wasn’t seen for serval hours after I dropped it off. The service coordinator did not listen to my multiple request to have a driver come pick me up from my home. Therefore, I had to take an Uber. He did however, take the cost of the Uber my bill. I will not be bringing my vehicle back for any other needed services. More

Good service, the price seems to be going up. I used to get a sheet with brake, and tire status get a sheet with brake, and tire status More

Went there for an oil change and transmission service. Was not told how long this would take. Ended up waiting 3 and a half hours at the dealer for my service to be completed. I had an appointment made Was not told how long this would take. Ended up waiting 3 and a half hours at the dealer for my service to be completed. I had an appointment made. Was told that they had an influx of customers earlier that day which got then behind. Did the other customers have appointments scheduled, and if not, why did it take me, with an appointment that long for my service? It appeared to me that they were very understaffed that day. I know there is a worker shortage everywhere, but after having purchased two new vehicles from Benton Baker in Coopersville Mi I feel that they don’t care about bad services after my purchases. These kinds of things are what makes people look elsewhere for future car purchases. More

Super nice and friendly people that will try to help you and make you feel comfortable while you there like you are part of their family and make you feel comfortable while you there like you are part of their family More

I came in for a scheduled oil change and wiper blades. I was advised I was due for cabin filter and air filter. So I went ahead with those too. I was expecting about an hour, but it took over 2 hours. The o was advised I was due for cabin filter and air filter. So I went ahead with those too. I was expecting about an hour, but it took over 2 hours. The oil change guy was constantly on his phone and not doing anything to my vehicle. I was very disappointed with my service. I was never advised that it was going to take more than 2 hours. I would have rescheduled as I had plans at 11am and I didn't leave there until 11:41. When my appt was at 9:30. More

Fast and thorough service! Service technician was very helpful with our recommendations. Would definitely recommend helpful with our recommendations. Would definitely recommend More

Accidentally overlooked tires. Now after23000 I have to pay for tires. The tire lights on. pay for tires. The tire lights on. More

Svc went above and beyond, driving to my home to pair the second trailer to the TPM. Thank you John Vancalberg and Jodi for getting warranty work done in one visit. second trailer to the TPM. Thank you John Vancalberg and Jodi for getting warranty work done in one visit. More

Got me in super fast as well as were super courteous and got me out just as fast. Amazing service as well and very timely performing that service. Thank you ! got me out just as fast. Amazing service as well and very timely performing that service. Thank you ! More

Courteous, prompt and efficient service. Called to let me know it was going to be more then expected so I wasn’t caught off guard know it was going to be more then expected so I wasn’t caught off guard More