Best Ford

Service from 4 Months ago. .. On the phone, folks were great. In person, it was a different experience. I was told it would be about an hour to an hour and a half. Only had two .. On the phone, folks were great. In person, it was a different experience. I was told it would be about an hour to an hour and a half. Only had two side mirrors replaced and a check to see why the seat heaters didnt work on the front driver and passenger seats. I had an appt at 11am. I was prompt for the appointment. By 2pm I called to see what is taking so long. No one knew anything. By 3pm I showed up to get my vehicle. I found it on a lift. Why it was on a lift? I have no idea. After they tried to upsell me for 20 mins I asked to just cash out so I could leave. It took over 30 mins to cash me out. They couldnt find the paperwork, the guy that was in charge of my order was missing, supposedly helping other customers, etc... I did see him on his cell phone in the hallway and turned away each time I looked his way. I could hear other customers complaining as well to other employees. Plus it was snowing and I had to get my kids from school a few towns over. They finally cashed me out after increasing the labor rate (why...i didnt even have time to ask!) So disappointed. You overcharged and went over what I was quoted. I will NEVER do business there again. Awful. Just awful. Side note: The gentleman that stepped in to cash me out was pleasant. There were others that walked right by me, made eye contact and didn't offer to help. So for the gentleman that did help -- Thank you. Since leaving this review on Google they did respond stating they would refund the $99 fee they charged to identify why the seat heaters didnt work. Never saw the refund... lost all trust in this place. More

Best Ford went far beyond any dealer I have worked with in the past. No pressure into buying from them and they put everything out on the table and hide nothing me. Gave top dollar for my trade in as well. in the past. No pressure into buying from them and they put everything out on the table and hide nothing me. Gave top dollar for my trade in as well. Hana is who I worked with and even after the deal was long over she made sure I was satisfied with the truck by ordering a part for me and scheduling it to be installed. 5 out 5 for me at Best Ford very satisfied. More

My family has had Ford automobiles since the 1930s, and I absolutely love my Ford EcoSport! The service at Best Ford Lincoln has been Excellent --for the car and for me. absolutely love my Ford EcoSport! The service at Best Ford Lincoln has been Excellent --for the car and for me. More

Best Ford has a super friendly staff, offers good negotiation, and overall provides a pleasant buying experience. negotiation, and overall provides a pleasant buying experience. More

I dealt with John Mannas and Ashley for the purchase of my Ford F150. They both did everything they said they would, when they said they would. Everything went smoothly and I was very happy with my deal. S my Ford F150. They both did everything they said they would, when they said they would. Everything went smoothly and I was very happy with my deal. Strongly recommend to anyone in the area for a new Ford purchase! More

I had been searching for a used car for a while now and my search had led me here. I walked in and checked out two wholesale cars, both of which I didn't like. The salesman worked with my budget and found my search had led me here. I walked in and checked out two wholesale cars, both of which I didn't like. The salesman worked with my budget and found another used car that he pulled up and said "This. This is the one.". He was absolutely correct. Negotiation was very stress free, and we found a price (without hidden fees) that worked for both of us. He explained what papers meant as we went along. Everyone at the dealership was very kind and welcoming. I even got the car inspected and the breaks fixed the following day. This was a much better experience than what I had at another competing dealership a few days before. More

The experience at Best Ford was great! Hana really went above and beyond to deliver the vehicle I wanted. I usually buy in Massachusetts so Buying in NH was foreign to me. The fees are hi Hana really went above and beyond to deliver the vehicle I wanted. I usually buy in Massachusetts so Buying in NH was foreign to me. The fees are higher there but they made it easier to buy and they let us drive our car home with dealer plates and then Hana brought the real ones down to us when they were ready. Thanks Gang! We will be back! More

The whole team made me happy about Best Ford again. This is the fourth truck I have received from this dealership. This is the fourth truck I have received from this dealership. More

This is my second car I bought from Best Ford. I had a transmition problem with my last vehicle and was in a bit of a bind. I met Iam Wright when I first went in, and he was very helpful. I would I had a transmition problem with my last vehicle and was in a bit of a bind. I met Iam Wright when I first went in, and he was very helpful. I would go back there again. Service was excellent. More