Best Ford

Customer Satisfaction? HAHAHA I brought my 2015 F-250 Platinum Edition in for its first service, an oil change, tire rotation, and a balance of the wheels to Best Ford in Nashua, N I brought my 2015 F-250 Platinum Edition in for its first service, an oil change, tire rotation, and a balance of the wheels to Best Ford in Nashua, NH. The truck only has 4600 miles on it. I gave them strict instructions not to use the weights on the outside of the rims but to use adhesive weights as that is what came from the factory and what is specified from the factory for platinum rims. I was told my truck was ready and when I went out what did I find? Yes the tech pounded weights on the rims. I complained and they took it back in and removed them, tried to clean the rims and the rims are now damaged with scratches where they mounted it to the balancer, where the weights were removed, and clearcoat damage where the weights were clamped around the outside of the rim. I told the service manager I wanted the rims replaced as they are brand new. What I have received back from the dealership that they will either re-manufacture my brand new rims or swap them out when a new platinum comes on the lot. They refuse to order new rims that they admitted to damaging by saying "oops it was a mistake". Buyer beware here as they want to remove brand new rims from a new truck there and put my damaged ones on then sell it to another buyer. What type of dealership is this, especially when their claim is that satisfaction is their number one priority. Guess it is their satisfaction that is the priority not their customers. Oh and no one there knows how to get in touch with the owner. Go Figure! More

Crooks Traded in my truck last weekend and while the salesman was great and good at his job, they blatantly lies to me about the value to my trade by a long Traded in my truck last weekend and while the salesman was great and good at his job, they blatantly lies to me about the value to my trade by a long shot. After convincing me that my truck can be bought brand new for $33k due to new rebates for spring , and they would give me as much as they could because they "appreciate my military service". Heat of the moment made me give in let it go for way less than it was worth. A few days later it was posted on their website for over $34,000. I was also told that everything was approved and to come back and get sign paper work, then asked if rated were the same and was assured they were. Showed up to see a $60 a month increase, and should have walked out then. While they did make things right back to the payment I was told before, it was still a huge rip off. Take your money to an honest dealership. More

Unenjoyable experience I have purchased multiple vehicles from Best Ford within the last year and the most recent was a disaster. I traded in my 2014 ford focus ST (with 11k I have purchased multiple vehicles from Best Ford within the last year and the most recent was a disaster. I traded in my 2014 ford focus ST (with 11k) for a 2011 Mustang GT (44k) under UCC (used certified car) which I learned it had not been looked over as carefully as it should have when the vehicle was brought onto the lot. The vehicle was sold to me "inspected" and i was assured there were no issues with the car. This was not true not even a week in the car and the rear end went which they agreed to fix. The vehicle has an illegal exhaust which does not pass inspection and is now causing problems with the engine. They refused to do anything to the exhaust or the other few issues it has. The car was in their hands for over two weeks and in that time collected overspray from ongoing body work on other vehicles. When i picked the car up when they were finished repairing the rear end my temp plates had run up i was also threatened that if i did not get the car off the property that day i would be charged storage fees. I have been there multiple times since and have spoken with multiple managers every one of them told me I was on my own for repairs ($4200 for a new exhaust $400 for tires). I am completely unsatisfied with the service and the way i was treated. I will never purchase a vehicle from them again More

excellent purchase and service experience Chris Jones and sales manager Tony made purchasing my new Focus a great experience. Chris was awesome, not pushy at all. Did not try to push any e Chris Jones and sales manager Tony made purchasing my new Focus a great experience. Chris was awesome, not pushy at all. Did not try to push any extras on me. Was honest and got me a great deal. Going back for service/maintenance, Gerry is always so helpful, as is service manager Chris. They always get me right in, service my vehicle in a timely manner, and go over everything with me. This is the 1st car I have ever purchased here, and I am extremely happy and satisfied. More

Worst factory service center ever Save yourself....go somewhere else....anywhere else. I am going to have to drive miles extra to service my fleet because of consistant poor...borderin Save yourself....go somewhere else....anywhere else. I am going to have to drive miles extra to service my fleet because of consistant poor...bordering on criminally inept service More

Worst car leasing experience I have ever had. Be careful with this dealership, they will do what ever it takes to get a sale. I leased what I thought was a brand new 2013 ford explorer from them. Be careful with this dealership, they will do what ever it takes to get a sale. I leased what I thought was a brand new 2013 ford explorer from them. A year later I went to another dealership to look into buying a new vehicle and trade in my ford explorer. They informed me at that time that my "brand new" vehicle was in an accident before I bought it. apparently the ford dealership did not think this was important and did not inform me of this. Now I'm stuck with a vehicle that is worth less than it should be because it was in an accident before I leased it. When I called the dealership to try and get a different vehicle they basically told me there was nothing i could do and that I would have to pay thousands to get out of the lease. I tried for weeks to work out a deal to get out of this vehicle with no luck as my phone calls were just avoided. I will never deal with them again, or any other ford dealer for that matter. More

Friendly Staff Matt was very helpful both on the phone prior to, and once we arrived at the dealership. The car was ready and waiting. Matt was a pleasure to work wi Matt was very helpful both on the phone prior to, and once we arrived at the dealership. The car was ready and waiting. Matt was a pleasure to work with and I highly recommend him. More

Best Ford Taurus SHO Marquise Anderson Marquise is extremely knowledgeable, very personable, and not the least bit pushy. He took the time to explain everything to me and made what is norma Marquise is extremely knowledgeable, very personable, and not the least bit pushy. He took the time to explain everything to me and made what is normally a very stressful process (for me) very comfortable. Additionally, he followed up on a few questions I had. He's a good man and I enjoyed working with him. More

Worst Customer Service I ever had. I bought a 2008 Hyundai Santa Fe from Amherst St, Nashua on Saturday. My salesperson was flown in from Florida for the weekend along with 3 or 4 other I bought a 2008 Hyundai Santa Fe from Amherst St, Nashua on Saturday. My salesperson was flown in from Florida for the weekend along with 3 or 4 other employees. I mentioned many times that I did not need the vehicle that day and could come back anytime during the week.The vehicle was a trade-in earlier that week and was not even cleaned yet. After being told for 31/2 hours that the car was almost ready and completed all the finance paperwork I was then giving the keys and told to "call the manager Tony on Monday morning to schedule a time for the vehicle to come back in for the service to be completed". I never heard from Tony after leaving him 2 voicemails and calling 6 times on Monday. My last call of the day I believe I spoke to Adam who got a hold of Chris (another manager). He assured me that Chris was scheduling the vehicle for maintenance for Tuesday morning. Arriving Tuesday morning service new nothing. Dennis the service manager assured me to leave the vehicle and him or Chris would be calling me during the day. Tuesday came and went, No call all day from anyone. I started the entire process all over again on Wednesday. With having no progress on the 3 tiny detailing items that needed to be completed and it's now Friday I got the General Manager Michael Frassica involved. I was told by him that everything my Florida salesperson told me was not going to be done and to come pick up my vehicle. Michael defends the HORRIFIC customer service ordeal to the fullest. Please DO NOT SHOP HERE. More

I worked with Marquis on purchasing a new vehicle. He was fantastic to deal with. Prompt, courteous and delivered on everything promised and on time. Recommend dealing with him ... A+ was fantastic to deal with. Prompt, courteous and delivered on everything promised and on time. Recommend dealing with him ... A+ More