Bert Smith BMW

Need to be better at timing. Was told 90 minutes and it ended up being 3 hours. A few weeks before dropped off X5 the night before our 7:30 am appointment for an engine noise. Was told 90 minutes and it ended up being 3 hours. A few weeks before dropped off X5 the night before our 7:30 am appointment for an engine noise. They had the car 9 days of which 6 were it waiting to be diagnosed. What good is an appointment if it doesn't hold your spot for service? More

Bert Smith BMW handled a recall for me another dealership wouldn’t. Alex was very professional and kept me updated on all services being done on the vehicle. I’m very pleased with my service at Bert Smith St wouldn’t. Alex was very professional and kept me updated on all services being done on the vehicle. I’m very pleased with my service at Bert Smith St Petersburg! More

The individuals in the service division are very accommodating listening to you and the technicians are very professional and explain what they have done if you ask, Overall, a very pleasant experi accommodating listening to you and the technicians are very professional and explain what they have done if you ask, Overall, a very pleasant experience. More

Always accommodating and friendly people who take the time to listen and do all they can to help you time to listen and do all they can to help you More

I’ve never had a bad experience here. Everyone is so nice, remembers me even if it’s been awhile, greets me and makes sure I’m taken care of. Mirnes has been my service advisor for a few Everyone is so nice, remembers me even if it’s been awhile, greets me and makes sure I’m taken care of. Mirnes has been my service advisor for a few years, and he’s amazing. Service is fast, they’ve gone out of their way to help me when things went awry. 12/10. More

Attentive patient and knowledgeable representatives worked as a team to find us the perfect vehicle worked as a team to find us the perfect vehicle More

Nice professional staff who took good care of my car. Engine oil changed and installed new wiper blades Engine oil changed and installed new wiper blades More

Great people, very friendly and helpful, fast and professional service, Courteous employees tat made this a good experience professional service, Courteous employees tat made this a good experience More

My service advisor Mirnes is exceptional and very professional to always keep customer satisfaction as a top priority. I have bought my car from Bert and always have received a great service. professional to always keep customer satisfaction as a top priority. I have bought my car from Bert and always have received a great service. More

I had total loss of two late model, low mileage BMW cars during flood brought on by hurricane Helene in late September. I needed a replacement car in a hurry in order for me to be able to commute to work. I during flood brought on by hurricane Helene in late September. I needed a replacement car in a hurry in order for me to be able to commute to work. I bought a 2025 BMW X5 XDrive 40i. BMW was advertising promotional Interest rate of 2.99%, I told the salesperson that and he told me the rate is good for financing up to 36 months. if you want 48- or 60-months financing then the rate is 3.99% which I agreed to, based on his remarks. After the storm had passed, I was left with no power and no Internet. A week later when the internet came back, I checked with BMW website, and I found out the advertised interest rate is 2.99% for up to 60 months. I called the Bert Smith BMW to have them correct interest rate. However, the salesperson, finance manager and general manager refused to correct the over charge. I called BMW finance service to complain, they refused to honor their advertised promotional interest rate of 2.99%. I will not be buying any other vehicles from Bert Smith BMW due to misleading me and price gouging during a natural disaster. I have been a repeat customer, owning a 2017, 2019 and 2022 BMWs prior to hurricane Helene. More