Bert Smith BMW

Nick Haller did a wonderful job getting everything together. He was really helpful at helping set up my keys and apps. Being a former genius he still is and probably can run circles around everyone el together. He was really helpful at helping set up my keys and apps. Being a former genius he still is and probably can run circles around everyone else. More

Terrific service People and workmanship. 1st class! Scheduling was great. Very accomodating. My Dealer for BMW in St. Petersburg 1st class! Scheduling was great. Very accomodating. My Dealer for BMW in St. Petersburg More

Great experience working with Bert Smith, specifically Gio and Roger. We handled most of the negotiation over email and text, and it was straightforward, transparent, and easy. They were responsive and a Gio and Roger. We handled most of the negotiation over email and text, and it was straightforward, transparent, and easy. They were responsive and answered all my questions, which made the in-person purchase quick and seamless. No pressure, no surprises — just a smooth, professional transaction from start to finish. Highly recommend working with them. More

Wish that I knew that the service department closed at 6, as my car was ready at 6, but it was no problem returning the next day. as my car was ready at 6, but it was no problem returning the next day. More

Great service as usual. Efficient, loaner service is a great bonus. always wonderful to work with Mirnes, he took my car last minute as the repair was extremely important, g Efficient, loaner service is a great bonus. always wonderful to work with Mirnes, he took my car last minute as the repair was extremely important, greatly appreciated it. More

Michael our service advisor was great. He explained everything and was very helpful. Great experience He explained everything and was very helpful. Great experience More

They seem to be very organized. Service rep was very professional. Good follow up. Maybe better snack options for those who wait. Service rep was very professional. Good follow up. Maybe better snack options for those who wait. More

My BMW was in service for about three weeks, and while I did appreciate being provided a loaner car, approximately $1,000 in personal items were taken from my vehicle during that time (I realize it was my o did appreciate being provided a loaner car, approximately $1,000 in personal items were taken from my vehicle during that time (I realize it was my oversight for not removing the items upon leaving the car in their care). When reported, I was told “we have never had an incident like this and no one on our staff would do that,” with no investigation and only a $25 credit offered. The lack of ownership and concern was deeply disappointing and not reflective of the BMW brand. More

I was very pleased with the service provided. My vehicle was in for a re-call and all aspects of the service was outstanding. Mark kept me informed and the service completed in a shorter time per My vehicle was in for a re-call and all aspects of the service was outstanding. Mark kept me informed and the service completed in a shorter time period than expected. Well done. More

I received outstanding customer service and my vehicle was expertly serviced and ready earlier than expected. They were very communicative and professional. I highly recommend this dealership! was expertly serviced and ready earlier than expected. They were very communicative and professional. I highly recommend this dealership! More