Bert Smith BMW

Mirnes did a great job taking care of me. Great communication and expectation setting. I have been a client of Bert Smith for Porsches and BMW's for over 20 years now. I feel like they are o Great communication and expectation setting. I have been a client of Bert Smith for Porsches and BMW's for over 20 years now. I feel like they are one of the only community feeling stores left. It is nice to drive up and be known by name. More

I use Bert Smith for service on my BMW. Top notch. Not only do they do a great job with the service itself, but they are spot on for setting my expectations and delivering. Top notch. Not only do they do a great job with the service itself, but they are spot on for setting my expectations and delivering. More

Service department is A+++. Natalie is exceptional in all areas...the absolute best! She goes out of her way to be sure her customers are more than satisfied! Natalie is exceptional in all areas...the absolute best! She goes out of her way to be sure her customers are more than satisfied! More

Any time you visit this dealership they get it right. They are always on point, take their time and treat you with respect and dignity. If you are not a "car" person, they make you one. They explain thin They are always on point, take their time and treat you with respect and dignity. If you are not a "car" person, they make you one. They explain things so you understand, they explain the reasons for your repair, what the repair means, why the auto needs the repair and what you can do in the future to help the car last. Just the best dealer. I have been to other BMW repair and dealerships in Florida and out of state, Bert Smith is the "BEST" one hands down. Jim A More

Friendly and courteous. However, no one greets you when you are dropping off your car. I walked into the service area and had to stand there with no greeting until I was a However, no one greets you when you are dropping off your car. I walked into the service area and had to stand there with no greeting until I was able to ask someone who can help me. Comparing this to BMW of Tampa or Mercedes of Tampa bay.. this is very outdated place. They were timely and sent a video of the inspection of the car which was nice. More

I visited, evaluated, and asked for quotes for a new X5 from BMW dealers from Naples up to Tampa and Bert Smith was by far the best. Very satisfied with my experience there. from BMW dealers from Naples up to Tampa and Bert Smith was by far the best. Very satisfied with my experience there. More

Courteous, professional, very satisfied. Service advisor addressed all issues and in timely manner. Was impressed with appointment. Service advisor addressed all issues and in timely manner. Was impressed with appointment. More

Bert Smith BMW service is the ultimate best. My service advisor Mirnes is A-1 💯. I had a service appointment today, as always, right on time and superior work done on my BMW. If you want exce My service advisor Mirnes is A-1 💯. I had a service appointment today, as always, right on time and superior work done on my BMW. If you want excellent service and satisfaction Bert Smith BMW is the place to go. More

Easy to work with. I always feel that Juan is looking out for me. I have never had an issue at Bert Smith’s I always feel that Juan is looking out for me. I have never had an issue at Bert Smith’s More

I arrived with a flat 'runflat" tire just minutes before the service department closed on a Friday evening. The few remaining service staff scrambled to see if they could find someone that could replace th the service department closed on a Friday evening. The few remaining service staff scrambled to see if they could find someone that could replace the tire so we could head home back to Orlando. Fortunately there was one person left in the shop that graciously stayed late to replace our tire. We are very thankful for the excellent service that went above and beyond. More