Bert Smith BMW

I rarely leave negative reviews, but my experience with Bert Smith BMW in xx. Petersburg was one of the most disappointing car-buying experiences I have ever had. I negotiated the purchase of a BMW X2 a Bert Smith BMW in xx. Petersburg was one of the most disappointing car-buying experiences I have ever had. I negotiated the purchase of a BMW X2 and made it very clear from the beginning that I live in Stuart, Florida, approximately three hours away. We agreed on a purchase price and discussed financing options. Initially, I planned to finance through my credit union, and I was told that the dealership would not hold the vehicle beyond the end of the day. I offer to make a deposit but they declined. After further discussions, the dealership offered financing through their own lender and I agreed to proceed, completed the financing application process, and was approved. The finance manager called me to let us know that we were approved, congratulated us on the purchase and informed us of the terms. I then informed the sales manager that we were on our way and he asked that we needed to be there before closing time at 6PM. We said no problem and estimated our arrival time at 5:20PM. My wife and I got in the car and began the three-hour drive. During our trip, we received a call from the dealership asking where we were, and we advised them that we were approximately 90 minutes away. At no point during that cALL was I told that that the vehicle had been sold or that it was still being actively offered to other buyers. When we arrived at the dealership, we were shocked to learn that the vehicle had already been sold to someone else. The explanation given was that the dealership has a policy of not holding vehicles and not accepting deposits. However, once I had agreed to finance through the dealership, completed the approval process, and informed them that I was actively driving to pick up the vehicle, I reasonably believed we had a deal. Had anyone told me the vehicle could still be sold while I was literally on the road, I would never have made the trip. What made the experience even more frustrating was that the dealership called to check on our arrival while we were driving but failed to mention that the vehicle was no longer available. They attempted to show me a similar vehicle in a different color, which I turned down and left. I later contacted management to express my disappointment, hoping they would acknowledge the situation and take some responsibility. Instead, the response from the top manager was simply to reiterate that they don’t save cars or accept deposits. I have purchased multiple BMW over the years and I have never experienced this level of disregard for a customer’s time and commitment. Luxury dealerships operate with a higher standard of professionalism and customer service that these people have no idea of, they acted as amateurs. If a customer has agreed on price, completed financing, and is driving several hours to pick up a vehicle, basic courtesy and good business practice would dictate that the vehicle be reserved or, at the very least, that the customer be clearly warned that it remains available for sale. Skip this BMW dealer, there are many others that will gladly go the extra mile to earn your business and treat you like a customer that they really care about. Potential buyers should be aware that even if you have negotiated a deal, completed financing, and are on your way to the dealership, there appears to be no assurance that the vehicle will still be there when you arrive. More

Great product and sales force. Bought the first car we saw and are very pleased Bought the first car we saw and are very pleased More

Raymond is awesome! He makes sure your car is taken car of and is prompt about answering your questions or concerns. Alex was good about setting up my appointment and He makes sure your car is taken car of and is prompt about answering your questions or concerns. Alex was good about setting up my appointment and a loaner and my car wasn't there as long as I had anticipated. The only thing I was disappointed with was my car had not been washed and ive been spoiled for so long that when I picked it up and it wasn't washed I was sad. However my car runs like a champ as always. More

Mark Lynch was terrific working with their parts people to get the repair on our X7 done in a timely manner. He is great to work with and follows through on commitments. Bert Smith is A+. Richard Hasselman to get the repair on our X7 done in a timely manner. He is great to work with and follows through on commitments. Bert Smith is A+. Richard Hasselman More

Unfortunately, I regret choosing this dealership before reading the reviews. I selected it primarily because it was the closest BMW dealership to my home, but in hindsight, I wish I had driven to Tampa ins reading the reviews. I selected it primarily because it was the closest BMW dealership to my home, but in hindsight, I wish I had driven to Tampa instead. Having owned both BMW and Range Rover vehicles, I have consistently received a much higher level of service at BMW of Tampa. I scheduled an appointment and dropped off my vehicle on a Wednesday for a seatbelt diagnostic. Because there were no loaner vehicles available, I specifically requested same-day service for the seatbelt diagnostic. I opted to use the shuttle service rather than wait, as the customer lounge was overcrowded and did not reflect the atmosphere I would expect from a luxury dealership. By late afternoon, I had not received any updates, so I called the service department and was informed they were overbooked and my vehicle had not yet been inspected. I was told it would be first in line the following morning. The next day, I was advised that my vehicle needed three tires and an alignment. The inspection video was helpful and appreciated. I was initially quoted $1,531.26 for three tires, mounting, balancing, and an alignment. Since replacing only three tires made little sense, I requested a quote for all four tires, mounting, balancing, and alignment and was quoted $1,777.43. The pricing was reasonable, so I authorized the work. I also had a seatbelt concern and a broken visor that were covered under warranty. However, there appeared to be a labor rate discrepancy involving the warranty contract purchased through the original dealer, so I chose not to proceed until that issue could be clarified. Ironically, I was charged a $269 diagnostic fee related to the seatbelt concern, which ultimately turned out to be nothing more than a tangled seatbelt that was easily corrected—not a broken mechanism as noted in the diagnostic. Despite authorizing the tire installation and alignment on Thursday, my vehicle was not ready until Monday. For a dealership of this size, replacing four tires and performing an alignment should not require four additional days to complete. When I arrived to pick up my vehicle, I was surprised to learn that my final bill exceeded $2,500 for four tires, mounting, balancing, alignment, and an oil change. My primary concern is that I was never provided with a complete estimate before authorizing the work. Had I known the total cost would increase from approximately $1,777 to more than $2,500, I would have had a very different conversation regarding the services performed. To their credit, the dealership did provide a $100 discount in recognition of the miscommunication, which I appreciated. I was also informed that my vehicle had been washed and vacuumed, which I would consider the minimum expectation from a BMW dealership charging these rates. Unfortunately, when I picked it up, neither appeared to have been completed. I want to be clear that this is not a criticism of my service advisor. He was courteous, responsive, and professional throughout the process. I also appreciated the shuttle service, text communication system, and what I felt was a fair price for the oil change. My disappointment is directed at the overall operation, communication, and lack of attention to detail. At these prices—and especially from a BMW dealership—I expect a much higher standard of service. I do not believe those expectations are unreasonable. Between the delays, estimate discrepancies, diagnostic charge concerns, and failure to deliver promised services, the overall experience fell well below what I would expect from a luxury brand. It is obvious this dealership does not prioritize the premium customer experience associated with the BMW brand. Going forward, I will gladly drive the extra distance to Tampa to receive the level of service, communication, and professionalism I expect from a luxury dealership. More

Service center met with me promptly at my appointed 7:30 a.m. time. They were friendly, competent and did the working as requested. a.m. time. They were friendly, competent and did the working as requested. More

Very smooth transaction with great communication and fast responses. It was also a very competitive deal. I would happily buy another car from this dealership. Jacob Hall was great to work with, too. responses. It was also a very competitive deal. I would happily buy another car from this dealership. Jacob Hall was great to work with, too. More

Purchased car. Questions. Promised call backs by 2 mgrs 1 salesman last mid week , still waiting.. have purchased 5 or 6 BMW,s never had this lack of courtesy Questions. Promised call backs by 2 mgrs 1 salesman last mid week , still waiting.. have purchased 5 or 6 BMW,s never had this lack of courtesy More

We had a friendly and smooth experience from when we stepped in to when we drove off with our new car. stepped in to when we drove off with our new car. More

Roger is the best. And he's pretty easy to work with. Plus he's a family-first guy, which i appreciate. FANTASTIC. Simple. Easy. Nice car! What more can i add? Don' And he's pretty easy to work with. Plus he's a family-first guy, which i appreciate. FANTASTIC. Simple. Easy. Nice car! What more can i add? Don't waste your time at the other BMW dealerships. More