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Bernardi Volvo Cars Natick
Natick, MA
689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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689 Reviews of Bernardi Volvo Cars Natick
September 15, 2021
Nice folks over at Bernardi Volvo. The process was smooth, mike showed me the options available and walked me through the process to operate the new 2022 infotainment systems. smooth, mike showed me the options available and walked me through the process to operate the new 2022 infotainment systems. More
by Matt
Employees Worked With
Mike Donahue
September 10, 2021
Mike and Chris and Sean (the technician) NEVER disappoint. I made my appointmet online and reserved a loaner. The maintaince check went so fast it was amazing! They are dedicated to excellent serv disappoint. I made my appointmet online and reserved a loaner. The maintaince check went so fast it was amazing! They are dedicated to excellent servive on my complicated handicapped car. So appreciative of their efforts, competence and kindess! More
by Marcia
Employees Worked With
Mike Profenno and Chris Casey
September 03, 2021
Friendly, efficient, willing to work with different possibilities, very professional and helpful. I traded in an out of state car. In 3 days, all questions were addressed and and all procedures were c possibilities, very professional and helpful. I traded in an out of state car. In 3 days, all questions were addressed and and all procedures were completed. It was the most efficient car purchase. Thank you Steve! Thank you Kevin. I am looking forward to my future Volvo purchases with you. More
by A
Employees Worked With
Steve Mullally, Kevin Planchon
September 01, 2021
Most service items were handled perfectly. One minor light issue was missed. When I picked up my vehicle, the service department was so busy with check ins that I didn't want to wait at that point to h light issue was missed. When I picked up my vehicle, the service department was so busy with check ins that I didn't want to wait at that point to have it addressed this time since I needed to return to work myself. More
by mprince676
Employees Worked With
Christopher Casey
August 25, 2021
Great experience! Knowledgeable, genuinely friendly, without pressure during the decision and sales process! Would definitely recommend. Thank you Bernardi Volvo! without pressure during the decision and sales process! Would definitely recommend. Thank you Bernardi Volvo! More
by Jberube64
Employees Worked With
Kevin Planchon, Chris Toupence
August 18, 2021
This is the worst customer service experience I have had in my entire life, their entire department is full of LIARS. They are truly a disgrace and I hope that on some level they feel ashamed of themselves. in my entire life, their entire department is full of LIARS. They are truly a disgrace and I hope that on some level they feel ashamed of themselves. The service department here is an absolute nightmare. I don't wish having to deal with them on my worst enemy. My vehicle was there for over a month. They repeatedly blatantly lied to me. They would PROMISE to run diagnostics and give updates, and I would repeatedly go multiple days and multiple phone calls and text messages (why even offer this option if you're not going to respond) without getting a response from them. I finally had to insist on towing my vehicle from the premises (at my own cost, LOL) because as it turns out, they literally had not touched the vehicle. They are liars, plain and simple. Unacceptable on every level. Strongly encourage anyone thinking of bringing in a vehicle here for service to explore ANY / EVERY other options before doing so, you will be disappointed. More
by tconnors112
Employees Worked With
ENTIRE SERVICE DEPARTMENT
August 13, 2021
Purchased a used car from Bernardi. They made sure car was in good shape by inspecting and performing service. They were very responsive to any issues we raised and took care of a minor issue we found pro was in good shape by inspecting and performing service. They were very responsive to any issues we raised and took care of a minor issue we found promptly and professionally. Highly recommend both John LaBruzzo and Paul Tallino. They were excellent to work with. More
by Customer
Employees Worked With
Paul Tallino, John LaBruzzo
