Berglund Luxury Roanoke

I have asked 10 different occasions to let me get a paper copy or email of my extended warranty, no help yet. They have changed managers a couple time but I bought a new vehicle and once I paid it was like i copy or email of my extended warranty, no help yet. They have changed managers a couple time but I bought a new vehicle and once I paid it was like it was no more help or concerns about my needs. I also was told that my trade in would be a certain number no matter what. They renigged on the trade in because the truck wasn’t paid off but they didn’t tell me that until I already bought the new truck from them. More

Service on Evoque Our Evoque was due for maintenance and a loaner car was delivered when Berglund picked up our vehicle. We had to wait on a replacement part that was Our Evoque was due for maintenance and a loaner car was delivered when Berglund picked up our vehicle. We had to wait on a replacement part that was covered under warranty so we kept the loaner over the weekend and into the middle of the week. Maintenance work was done and our vehicle was returned, however, with only 54 miles of gas in the tank. The loaner had a half tank when we received it and prior to Berglund picking it up, I filled the tank. I provided more gas than necessary for the loaner but my car was almost empty. That was not an equal exchange. More

Berglund Volvo Luxury Service I have been doing Volvo sales and service business with this company and its predecessor Volvo dealers in Roanoke since 1998 and would highly recommen I have been doing Volvo sales and service business with this company and its predecessor Volvo dealers in Roanoke since 1998 and would highly recommend Tom Strong, Tim Riddle, Mike Blankenship, Billy Ridding and the other current Volvo service team members for their excellent service work on all of the Volvos that we have owned during this period of time. Bill McGlamery sold us a new Volvo XC70 way back in 1998 just after Volvo introduced this new model car when he was with West Motors on Franklin Road and he sold us one of our current Volvo XC90s also. He is great to work with as a salesman- he is with Berglund Luxury now and we are looking forward to buying another Volvo from him in the future, More

Awesome ! Kyle Schroers is always great to work when it comes to service. He is very knowledgeable of the Mercedes brand and extremely professional! Always cour Kyle Schroers is always great to work when it comes to service. He is very knowledgeable of the Mercedes brand and extremely professional! Always courteous! You all should be lucky to have him on your team. More

As always the service was great. Brennon has always been very helpful! And the pickup and loaner car is a huge plus! I can’t imagine going anywhere else! 👍 very helpful! And the pickup and loaner car is a huge plus! I can’t imagine going anywhere else! 👍 More

Our Fourth visit for service. This was our fourth visit for our 50,000 mile service. Kyle Schroers is always on top of things and very professional while also being personable. H This was our fourth visit for our 50,000 mile service. Kyle Schroers is always on top of things and very professional while also being personable. He had a car all lined up for us if we wanted to get away for a while but after driving over two hours we just like to hang out in their comfortable waiting area. We were in and out in just over two hours. From our home to the Berglund facility is some what of a drive but we know our Mercedes will get the best care there so it is worth the drive. Have read bad reviews on other Mercedes dealerships but our experience with Berglund has always been good, they work to make things right even it if means sending someone all the way to our address to pick up our car. Keep up the good work. More

Excellent Customer Service Proficient, knowledgable, courteous, and helpful in every way. It is such a pleasant experience to know with confidence that my vehicle will be prope Proficient, knowledgable, courteous, and helpful in every way. It is such a pleasant experience to know with confidence that my vehicle will be properly maintained. The service shop also took the extra effort to buff out some surface bumper scratches I casually mentioned to the service tech. I could not have been more pleased! More

Everyone is very kind and helpful, thank you for all you do, I appreciate everything!!! Everyone goes the extra mile to help in any way they can!!! do, I appreciate everything!!! Everyone goes the extra mile to help in any way they can!!! More

Excellent service and facilities The staff is always friendly and easy to deal with, the facilities are very nice and comfortable.I have met all of the service advisers ,as well as th The staff is always friendly and easy to deal with, the facilities are very nice and comfortable.I have met all of the service advisers ,as well as the service manager I would recommend this dealer to anyone. More

The service department has been great to work for and the service has been very good as well. Looking at my next car purchase there. service has been very good as well. Looking at my next car purchase there. More