Berglund Luxury Roanoke

Routine maintenance during coronavirus I had routine maintenance scheduled but was told not to leave the house due to the coronavirus outbreak. They sent a driver with a loner car and took I had routine maintenance scheduled but was told not to leave the house due to the coronavirus outbreak. They sent a driver with a loner car and took my car in and serviced it in the same afternoon so I could still get the maintenance done. Extremely helpful during a stressful time! More

Good service and delivered to me on time, little costly though for the maintenance oem parts. Discount of about $300 was given but actual cost of parts and labor higher due to OEM parts. though for the maintenance oem parts. Discount of about $300 was given but actual cost of parts and labor higher due to OEM parts. More

Every one at the dealership was friendly and welcoming. Customer lounge very comfortable. Great selection of quality vehicles to look at and chose from. A++ Customer lounge very comfortable. Great selection of quality vehicles to look at and chose from. A++ More

Always very friendly and very clean. They always have a loaner car ready for me to use. Always explain what service is going to be done loaner car ready for me to use. Always explain what service is going to be done More

Great Service ...as usual Bought my car as a CPO in NOVA but all my servicing has been been in Roanoke with this dealership. Its has always been excellent. Long after the wa Bought my car as a CPO in NOVA but all my servicing has been been in Roanoke with this dealership. Its has always been excellent. Long after the warranty expired I return here for service. More

As always the service was great. Brennon has always been very helpful! And the pickup and loaner car is a huge plus! I can’t imagine going anywhere else! 👍 very helpful! And the pickup and loaner car is a huge plus! I can’t imagine going anywhere else! 👍 More

Awesome ! Kyle Schroers is always great to work when it comes to service. He is very knowledgeable of the Mercedes brand and extremely professional! Always cour Kyle Schroers is always great to work when it comes to service. He is very knowledgeable of the Mercedes brand and extremely professional! Always courteous! You all should be lucky to have him on your team. More

Berglund Volvo Luxury Service I have been doing Volvo sales and service business with this company and its predecessor Volvo dealers in Roanoke since 1998 and would highly recommen I have been doing Volvo sales and service business with this company and its predecessor Volvo dealers in Roanoke since 1998 and would highly recommend Tom Strong, Tim Riddle, Mike Blankenship, Billy Ridding and the other current Volvo service team members for their excellent service work on all of the Volvos that we have owned during this period of time. Bill McGlamery sold us a new Volvo XC70 way back in 1998 just after Volvo introduced this new model car when he was with West Motors on Franklin Road and he sold us one of our current Volvo XC90s also. He is great to work with as a salesman- he is with Berglund Luxury now and we are looking forward to buying another Volvo from him in the future, More

Service on Evoque Our Evoque was due for maintenance and a loaner car was delivered when Berglund picked up our vehicle. We had to wait on a replacement part that was Our Evoque was due for maintenance and a loaner car was delivered when Berglund picked up our vehicle. We had to wait on a replacement part that was covered under warranty so we kept the loaner over the weekend and into the middle of the week. Maintenance work was done and our vehicle was returned, however, with only 54 miles of gas in the tank. The loaner had a half tank when we received it and prior to Berglund picking it up, I filled the tank. I provided more gas than necessary for the loaner but my car was almost empty. That was not an equal exchange. More

I have asked 10 different occasions to let me get a paper copy or email of my extended warranty, no help yet. They have changed managers a couple time but I bought a new vehicle and once I paid it was like i copy or email of my extended warranty, no help yet. They have changed managers a couple time but I bought a new vehicle and once I paid it was like it was no more help or concerns about my needs. I also was told that my trade in would be a certain number no matter what. They renigged on the trade in because the truck wasn’t paid off but they didn’t tell me that until I already bought the new truck from them. More