Berglund Luxury Roanoke
Roanoke, VA
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921 Reviews of Berglund Luxury Roanoke
Go see Edward! !!! He is the one to buy a Land Rover from!!!! Incredibly knowledgeable, super low key, and extremely kind!!!!!! It was the first time we didn’t wan !!! He is the one to buy a Land Rover from!!!! Incredibly knowledgeable, super low key, and extremely kind!!!!!! It was the first time we didn’t want to leave a dealership. He made our day!!! More
My mom and I had a wonderful experience with sales consultant Edward Jones. What initially started as “just looking” turned into falling in love with a range rover. Edward was incredibly helpful, kind consultant Edward Jones. What initially started as “just looking” turned into falling in love with a range rover. Edward was incredibly helpful, kind, humorous, and knowledgeable. Every car salesman should be like Edward! More
Robert, thank you for a great experience with the purchase of my GLE 450! I came into Mercedes last week with a very specific criteria of what I wanted in my next car. fitting my description coming i purchase of my GLE 450! I came into Mercedes last week with a very specific criteria of what I wanted in my next car. fitting my description coming in. . I fell in love immediately and from there made my purchase. Throughout the process, Robert was kind, attentive and communicative. I highly recommend working with him for a great experience! AMAZING EXPERIENCE More
I have to give our Sales Consultant, Jon Townsend ⭐️⭐️⭐️⭐️⭐️. My client isn’t the easiest customer, but Jon was beyond helpful and patient as we went through the process. He pulled in the right man ⭐️⭐️⭐️⭐️⭐️. My client isn’t the easiest customer, but Jon was beyond helpful and patient as we went through the process. He pulled in the right managers and kept us informed each step of the way. My client wanted a specific car, with very features and after an exhaustive search they found the car he wanted all the way in TN! It’s being shipped here and then Jon will drive it up to my clients house, teach him how to use all of the features and pickup the loaner car my client is driving now. Jon Townsend may be a “car salesman”, but his honesty, integrity and sincerity makes you feel that you’re working with a friend. He truly believes in the cars he’s selling. No pressure, no “ salesman jargon” Just a sincere person who only wants to sell the RIGHT car for you! He and his “behind the scenes management team” delivered a car buying experience unlike anything I’ve ever seen!!! I’ll be recommending him to anyone I know thinking of purchasing a new car!! More
Had a complete misunderstanding with Range Rover Roadside Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the o Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the owner. Well the dealership after jumping through hoops made this happen. Just was to THANK TOM SLOAN and BRENNAN VILE for ,making this happen. The reason this customer prefers this dealership is the SERVICE. Anyone anywhere can sale you a vehicle and its the greatest day ever. But returning customers come back due to Service. Also, Tom Sloan THANK YOU for your SERVICE to this country, I truly hope that Range Rover Roadside Assistance reimburses for the reunite cause its the right thing to do. In the future anyone getting Roadside Assistance before anything make sure the dealership and Roadside Assistance is on the same page is all cause the cost should not be on the dealership!! More
I bought 2 E 350 from Berglund, and I felt screwed by them because of what I consider a gouge on pricing. My first one they put a premium charge of $2,000 on it. The second one I bought because it had m them because of what I consider a gouge on pricing. My first one they put a premium charge of $2,000 on it. The second one I bought because it had more of the options ( 2) that I wanted. That cost me 15,000 for the trade in of my 2022 E 350 with about 5,000 miles on it. I sold the second E 350 to Berglund which they discounted because they said they do not put used cars on their lot with over 10,000 miles. But as of 12/03/22 there were five Mercedes on their lot with over 10,000--they lied to me. I will never buy another car from Bergund. In addition, they were going to wholesale my 2nd car since it had 11,000 miles on it.. They wholesaled the car so they would not have to tell a buyer what was wrong with the car, which Berglund tried to fix but could not. These were factory problems. More
Took my 2012 Jaguar in for an oil change and described a chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts chronic HVAC problem. Brennon and the service technician diagnosed a likely cause, recommended a fix, ordered the parts, and installed when the parts came in. System now working fine thanks to their proactive work. More
Worst and most incompetent service department I have EVER worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behi worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behind them). Had my car 19 DAYS and when I came to pick it up the issue they did acknowledge, requiring replacement parts is STILL BROKEN!! Also MERCEDES BENZ OF ROANOKE (they are one in the same). More
Everyone in this group was awesome. Amazing communication and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. More
Excellent Service I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I arrived at the dealership. Tim was efficient and so pleasant to work with. I appreciated how flexible he was my schedule. Excellent service. Thank you. More