Berglund Luxury Roanoke

Worst and most incompetent service department I have EVER worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behi worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behind them). Had my car 19 DAYS and when I came to pick it up the issue they did acknowledge, requiring replacement parts is STILL BROKEN!! Also MERCEDES BENZ OF ROANOKE (they are one in the same). More

Everyone in this group was awesome. Amazing communication and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. and spectacular follow up. Would definitely recommend to anyone seeking a great value and service. Especially recommend Brian and Wayne. More

Excellent Service I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I I was able to schedule service for my Volvo based on my availability. As promised at scheduling a courtesy vehicle was ready and waiting for me when I arrived at the dealership. Tim was efficient and so pleasant to work with. I appreciated how flexible he was my schedule. Excellent service. Thank you. More

Always professional and helpful...Addresses the problem Always professional and helpful... Addresses the problem with attention to my time and convenience. He looks for best cost option and what is covered Always professional and helpful... Addresses the problem with attention to my time and convenience. He looks for best cost option and what is covered by warranty. More

Disorganized. Inconsistent. Routine car cleaning & detailing took 1 month to resolve. A second key (by contract) was never provided even after repeated inquiries. Salesman invo Routine car cleaning & detailing took 1 month to resolve. A second key (by contract) was never provided even after repeated inquiries. Salesman involved was terminated and dealer provided no alternate POC. Zero follow-up/support for the extended warranty. More

Good Service ! Tim is very friendly and knows the Volvos well. He has been with the company for a long time and gives you a feeling of confidence in his recommendati Tim is very friendly and knows the Volvos well. He has been with the company for a long time and gives you a feeling of confidence in his recommendations. More

EXCELLENT CUSTOMER SERVICE Everybody was very attentive and very polite and provided me and my car with personal touch and excellent customer service! Tom Sloan and Brennon Viel Everybody was very attentive and very polite and provided me and my car with personal touch and excellent customer service! Tom Sloan and Brennon Viele are truly assets to your Company. More

Great service! Easy scheduling, easy drop off, kept me in the loop about items found that needed addressed during service. Great follow up after service. Great team! Easy scheduling, easy drop off, kept me in the loop about items found that needed addressed during service. Great follow up after service. Great team!! More

Professional service friendly people helpful staff comfortable waiting area got the recall done in a timely manor. I would recommend this dealership to other people. comfortable waiting area got the recall done in a timely manor. I would recommend this dealership to other people. More

I was satisfied with my service work. Everyone was very nice, accommodating and kept me informed on the status of my repairs. The waiting area was clean and comfortable. nice, accommodating and kept me informed on the status of my repairs. The waiting area was clean and comfortable. More