Berglund Luxury Roanoke

10000 mile check up Why does the center always address Lanier Frantz when the car is registered to Thecla Frantz and all communications have been from Thecla Frantz? Akwa Why does the center always address Lanier Frantz when the car is registered to Thecla Frantz and all communications have been from Thecla Frantz? Akward process for picking car Saturday afternoon. More

Inspection and Annual Service I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality serv I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality service. More

Good Service coordinator - actual work comes up short Service coordinator was professional and polite. Actual service work was lacking - they did not have the parts to do a simple brake job. Took 5 hour Service coordinator was professional and polite. Actual service work was lacking - they did not have the parts to do a simple brake job. Took 5 hours for routine service and brake pads ( they did not even have rotors in stock for a 2016 LR4) More

Good service Jeremy is a very good service manager. The work I had done was completed very professionally by the service team. The only negative I have is the pric Jeremy is a very good service manager. The work I had done was completed very professionally by the service team. The only negative I have is the price for an oil change, inspection,.. tire rotation and wipers replaced. I would expect the bill to be in 200. - 250 not 350. More

I was very pleased with my visit. Brennan the service I was very pleased with my visit. Brennan the service manager was extremely knowledgeable and courteous and everything was fixed to our satisfaction. I was very pleased with my visit. Brennan the service manager was extremely knowledgeable and courteous and everything was fixed to our satisfaction. We really appreciated the loaner car. My wife and I would buy again just based on the service that we received. More

Vary professional Had a small issue , Jeremy was very personable and took care of the problem. I appreciate his efforts in making sure all was taken care of. Had a small issue , Jeremy was very personable and took care of the problem. I appreciate his efforts in making sure all was taken care of. More

I came in to have some warranty work done on the back up camera. I was also having some issues with the FEB system. Brennon was extremely helpful and kept me in the loop during the entire process. This was camera. I was also having some issues with the FEB system. Brennon was extremely helpful and kept me in the loop during the entire process. This was my first service appointment since purchasing my Infiniti and I was very impressed with overall experience. More

Inspection and Annual Service I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality serv I brought my car in for its state inspection and annual service. Jeremy and his team were very professional, knowledgeable and focused on quality service. They did an outstanding job for me, as always, and clearly cared that I was fully satisfied with the work performed. Great job, guys!! More

Service that surprised me. Brennon handled a Recall for 2 of my MBs. Friendly and fast, anticipating my needs and explaining the process. My cars are serviced at another Ger Brennon handled a Recall for 2 of my MBs. Friendly and fast, anticipating my needs and explaining the process. My cars are serviced at another German car service center due to my past Porche service needs but I may give you a try. Both are under warranty but never need anything but regular servicing. More

As usual Brennon (service manager) was organized, professional and polite. My car received prompt attention. Brennon even took the time to show me the very dirty air filter that the tech replaced. professional and polite. My car received prompt attention. Brennon even took the time to show me the very dirty air filter that the tech replaced. More