Berglund Luxury Roanoke

Oil Change, Multipoint Inspection, advice on Map updates It is always a positive experience to bring the car here. Jeremy is experienced/knowledgeable, and positive. Car is serviced when scheduled and in goo It is always a positive experience to bring the car here. Jeremy is experienced/knowledgeable, and positive. Car is serviced when scheduled and in good condition when picked up. More

Excellent Sales We had a very pleasant experience purchasing a new Land Rover from Ryan at this dealership. He was friendly, knowledgeable and had great follow up. We had a very pleasant experience purchasing a new Land Rover from Ryan at this dealership. He was friendly, knowledgeable and had great follow up. Not pushy - which is a big pet peeve of mine. Ryan was very responsive when I asked him to look for another vehicle elsewhere and then we ended up purchasing one they had on the lot. More

Always a good experience Berglund is well organized and professional and shows they value your business. Tim Riddle is excellent. He delivers as promised and treats this cus Berglund is well organized and professional and shows they value your business. Tim Riddle is excellent. He delivers as promised and treats this customer with respect and attentiveness. More

Staffs are professional and knowledgeable. I closed deal in 2 hours, So all the work including paper work was conducted in a fast pace and highly efficient environment. in 2 hours, So all the work including paper work was conducted in a fast pace and highly efficient environment. More

My Range Rover has a mechanical failure while on a trip to Roanoke. The service department took my vehicle and had me back on the road in no time. While I live in Charlotte, I would use Berglund again i to Roanoke. The service department took my vehicle and had me back on the road in no time. While I live in Charlotte, I would use Berglund again in a heartbeat. More

Brennon is great to work with. Knowledgeable, courteous, and assiduous about solving unusual problems (e.g., sudden locking up of both automatic and manual seat controls). He deserves the highest recommenda and assiduous about solving unusual problems (e.g., sudden locking up of both automatic and manual seat controls). He deserves the highest recommendation. More

Berglund Mercedes always works to resolve my issues with a great customer service team. Great to work with. Tammy made sure my car was taken car of and I am always pleasantly greeted. a great customer service team. Great to work with. Tammy made sure my car was taken car of and I am always pleasantly greeted. More

Hello, Tammy conducted her self very professional, and demonstrate to have good customer service qualities. Tammy was already expecting me that Wednesday morning, had the loaner ready and all the documen demonstrate to have good customer service qualities. Tammy was already expecting me that Wednesday morning, had the loaner ready and all the documents ready. Tammy’s updates on my vehicle were very promptly. Great Service Over All More

Always very helpful and friendly. So nice to do business with you . Gives you all the information for your service. very knowledgeable. Thanks for all you do. with you . Gives you all the information for your service. very knowledgeable. Thanks for all you do. More

Humm!! What was missing in htis First - Kyle - was excellent. Past on what he knew. After that can not say much. Brought car in for a B 1 Service (excellent car - no trouble). Te First - Kyle - was excellent. Past on what he knew. After that can not say much. Brought car in for a B 1 Service (excellent car - no trouble). Tech said may want to change spark plugs, change transmission, brake fluid and other stuff - I said ok. Total - $2,000. Told them I would pick it up on Sat (have been travelling). Went to pick up and they were unaware that I was picking up but brought the car around. The car was dirty inside and out. As soon as I left - the idle was rough - felt like it would stall. I drove home thinking it may work it's way out. It did not. I called and Kyle said bring it back. Gave me a loaner car. He called and said they felt it was a bad spark that had been put in. I picked in up - car was clean. Immediately the idle was wrong. Took it back - this time they said it may be the fuel injector - $1800. I said I would take it back - do not fix. Took it to elsewhere and had it fixed for much less. Then I sold the car and bought a Lexus. --- What was missing!! Didn't anyone take the car for a spin to see if everything was working property? Apparently not!!!! More