Berglund Luxury Auto

Great service, great people! I've been to other Mercedes dealerships in the past, however, Berglund Luxury Auto in particular is the best. The service department is remarkable. Th I've been to other Mercedes dealerships in the past, however, Berglund Luxury Auto in particular is the best. The service department is remarkable. The professionalism and superior quality of service starts with the service advisor and ends with the mechanics/techs. Joe (my service advisor) is amazing. He responds to emails quickly, organizes your service, keeps you informed and is always pleasant and professional. The technicians are no different; knowledgeable and professional. In particular, John and Ron have always came to my rescue. The entire service department goes above and beyond for their customers. I highly recommend this dealership as they have always exceeded my expectations. More

Disorganized I was told to show up after 1:00 for a state inspection, I arrived at 12:45 and they took my truck into the service dept. for the inspection. I sat w I was told to show up after 1:00 for a state inspection, I arrived at 12:45 and they took my truck into the service dept. for the inspection. I sat waiting until 3:35 pm at which time I went to the service counter and waited for the woman to get off her cell phone so I could ask if my truck was ready? She went back to check then came out and the finished paperwork had been sitting on her desk next to her, my truck had been finished and sitting for a long time. they had me sitting in the waiting room for 2.5 hours until I finally went and started asking where my truck was. I found it unprofessional and disorganized and a complete waste of my time. I just bought this truck from this dealership and I am supposed to get free inspections as long as I own the vehicle but I will gladly pay to go to another place that is a bit more attentive. More

Great service Done on time. Great service. Easy to wok with. Easy drop off and easy pick up Always satisfied with service I get here. Thank you Done on time. Great service. Easy to wok with. Easy drop off and easy pick up Always satisfied with service I get here. Thank you More

Regular maintenance, oil change, etc The service manager, Joe Camarda is terrific. I knew exactly what to expect going in and exactly what tasks were performed (and why) on the way out. T The service manager, Joe Camarda is terrific. I knew exactly what to expect going in and exactly what tasks were performed (and why) on the way out. The communication lines are clear and consistent and appreciated. More

Great customer care experience An alert showed up on my car. Came in to have checked out. Just needed sensor reset with no cost to me. Eased my fear of having to spend more money An alert showed up on my car. Came in to have checked out. Just needed sensor reset with no cost to me. Eased my fear of having to spend more money on car after having spent over $1000.00 for inspection failures. Excellent customer service provided by my Service Manager. More

Service experience Very satisified with service.. Friendly team with goid waiting area. Service was quick snd ahead of time promised. Excellent client experience. Wo Very satisified with service.. Friendly team with goid waiting area. Service was quick snd ahead of time promised. Excellent client experience. Would recommend Berglund for purchase and service. More

Great service. Fast and reliable. Joe is great Joe and his team at Berglund are great. Polite and considerate and Joe always explains things to me and is always accurate about how long it will take Joe and his team at Berglund are great. Polite and considerate and Joe always explains things to me and is always accurate about how long it will take. They wash my car too More

Excellent Good friendly service and Jonn Talbot is excellent technician. John has been servicing my cars for over 20 years and I have never had a complaint with Good friendly service and Jonn Talbot is excellent technician. John has been servicing my cars for over 20 years and I have never had a complaint with him. Entire dealership is customer friendly. More

Comfortable car buying Tried USAA Car buying service for the first time. Got an message from Dave Roberts. It was just one message we were not bombarded by one message after Tried USAA Car buying service for the first time. Got an message from Dave Roberts. It was just one message we were not bombarded by one message after another like we were from other dealers. We met with Dave told him what models we were considering and he said the best thing to do was come by when we had time and drive all of them back to back. About a week later and with no pressure from Dave we took time to drive the Mercedes, Volvo, BMW and Lincoln models on our list. Dave took his time in explaining the benefits of each and answered our questions never once pressuring us into a deal. We decided on the Volvo XC60 T5 AWD Momentum and have had it just over a week now. Dave made the buying experience pleasurable with out all the pressure and haggle we had experienced in past car purchases. Every one we dealt with at Berglund treated as if we were friends or family not a pay commission check. More

First service on my new Volvo SUV The service department here at Volvo in Lynchburg is the best I’ve seen in 30 years. Always helpful and they really listen and answer questions on all The service department here at Volvo in Lynchburg is the best I’ve seen in 30 years. Always helpful and they really listen and answer questions on all concerns. More