Berglund Ford
Salem, VA
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547 Reviews of Berglund Ford
New Mazda CX5 Grace was awesome to work with really helped with learning the new technology , I would highly recommend her. And Matt awesome as well we found out t Grace was awesome to work with really helped with learning the new technology , I would highly recommend her. And Matt awesome as well we found out that my model was not capable for android auto and Matt and Grace hooked me up .... Thanks Josh More
Sam and Kenny were great to deal with. Very knowledgeable and professional. Answered all questions and went above and beyond for me. This was my second purchase from them and I would definite knowledgeable and professional. Answered all questions and went above and beyond for me. This was my second purchase from them and I would definitely go back. Thank you!!! More
Overall very nice employees. They do require proof of phone being active with your name on bill which can be hard with prepaid and not possible with family plan but they try to work with family plan. Bi phone being active with your name on bill which can be hard with prepaid and not possible with family plan but they try to work with family plan. Biggest issue is the day after I got my car the check engine light came on. More
Process was too Slow The sales Team was very Curtis and helpful, the sales Deal and loan processing Excruciating. I arrived at 130 PM and met Paul. an Hour later I agreed The sales Team was very Curtis and helpful, the sales Deal and loan processing Excruciating. I arrived at 130 PM and met Paul. an Hour later I agreed to purchase the Truck.. I left the Dealership at 830 pm yes 7 hours Later, and this was a straightforwards purchase with Financing. More
Flexible & Freindly Service I neglected to get my Truck (2019 Ranger) inspected until the very last minute and Berglund Ford Service saved the day. They worked with me to get it I neglected to get my Truck (2019 Ranger) inspected until the very last minute and Berglund Ford Service saved the day. They worked with me to get it in on time and did the inspection while I waited. Thanks Berglund Service - You saved my day!! More
We like the truck and the deal we got from Berglund. The financing was seamless. The paperwork was long but necessary. Our old truck was in good shape and we will take care of this one. financing was seamless. The paperwork was long but necessary. Our old truck was in good shape and we will take care of this one. More
Great service, very friendly staff on time and completed work and service as the service team I was very courteous and friendly Will be back soon Thanks work and service as the service team I was very courteous and friendly Will be back soon Thanks More
The person who returned my car after the inspection should have returned the driver's seat to it's original position. I'm still making adjustments! Otherwise, all was well! should have returned the driver's seat to it's original position. I'm still making adjustments! Otherwise, all was well! More
Had my vehicle for over a week and didn't bother to look at it, call, etc until I complained. I expect better overall from the place I have bought my last 2 vehicles and the vehicle in question is new with at it, call, etc until I complained. I expect better overall from the place I have bought my last 2 vehicles and the vehicle in question is new with less than 8000 miles. If the department is under staffed hire more help instead of putting loyal customers on the back burner and making a department look bad. More
I have always been very pleased with this dealership. Until this experience. 1/5 stars... would have been 0/5 if not for the employees. They are always very helpful. Until this experience. 1/5 stars... would have been 0/5 if not for the employees. They are always very helpful. More