Berglund Ford

Never again I bought my car at Berglund in July 2018, after a car accident totaled my previous car. I had a great buying experience, Mike Neely was awesome in he I bought my car at Berglund in July 2018, after a car accident totaled my previous car. I had a great buying experience, Mike Neely was awesome in helping me with my purchase of the vehicle and extended warranty. Last week I called the service center because a digital message came across my dash telling me to stop safely, my car engine was too hot and overheating. My engine light was on as well and I hadn’t even driven 5 miles up the road. The service center directed me to the site to have it towed and they said they would look at it. I called that afternoon and they told me they hadn’t looked at it. My mother loaned me her car the following day so that I could get to work, and I hadn’t received a call about my car. I called Saturday to check on it at 2:00 and was told the service center was closed and they are so “backlogged” with vehicles, they weren’t having people bring them anything until MAY 4! My car had been sitting there since Thursday morning, no diagnostic testing done, and I was told I couldn’t get a loaner until they LOOKED at my car. I finally got a loaner Saturday afternoon after going down to the service center and letting them know I can’t be without a car until May 4th. When my car was ready for pick up (after 6 days) the manager stated they couldn’t figure it out, my gas tank was on empty (I got in there with a full tank) and whoever had been my vehicle left trash from a fast food restaurant in my cup holders and floorboards—-but I had to fill the loaner back up with gas and return it in the condition with which I had gotten it. I WILL NEVER buy another vehicle from Berglund, not will I deal with their inconsiderate service staff. I may be a woman, but I’m not an idiot, and that’s exactly how they made me feel. More

It was on time and quick. I arrived 15 min. Early and the started right away. Were done in 30 minutes. Great work, ill be bring my truck back for service again. I arrived 15 min. Early and the started right away. Were done in 30 minutes. Great work, ill be bring my truck back for service again. More

Knowledgeable and friendly staff. Expressed interest online. Jaden and Larry responded quickly to ensure they could answer any questions about what I was looking for and price range. H Expressed interest online. Jaden and Larry responded quickly to ensure they could answer any questions about what I was looking for and price range. Had the truck ready to look at and test drive when I got there. Larry and Aaron were great to work with through the buying process. If you’re looking for a Ford truck I recommend Berglund! More

Completely satisfied The routine servicing and state inspection took about an hour, which has been fairly typical. I like the fact that the car gets a full maintenance ins The routine servicing and state inspection took about an hour, which has been fairly typical. I like the fact that the car gets a full maintenance inspection and that I get a report on wear items like brakes and tires. More

Recall I went in for a recall and Dean Carroll waited on me. He was professional, courteous and got my recall done in less time than I was told it would take I went in for a recall and Dean Carroll waited on me. He was professional, courteous and got my recall done in less time than I was told it would take. I was very pleased with the service department. More

Great experience purchasing vehicle I was involved in an accident that totaled my less than three year old Chevy Equinox, which I also purchased at Berglund. I had a weekend to find a n I was involved in an accident that totaled my less than three year old Chevy Equinox, which I also purchased at Berglund. I had a weekend to find a new car and was open to purchasing new or used...Ford or Chevy. It had to have a few specific items such as back up camera, etc. and needed to fall within my budget. Paul McPherson worked with me to find a new 2019 Ford Escape that met all my requirements plus provided some bonus extras like heated seats and was in my favorite color. I always dread going through the experience of buying a new vehicle, especially when it is unplanned. However, I drove away excited and very happy with my purchase and overall experience. This is the fourth car I've purchased from Berglund and this was my best experience so far. More

Great Experience Easy to schedule appointment with my service advisor at my availability with a loaner car for the day. Everything I needed taken care of in one visit. Easy to schedule appointment with my service advisor at my availability with a loaner car for the day. Everything I needed taken care of in one visit. More

Purchase CX9 Derek was great very informative of the vehicle and friendly. Aaron did a amazing job in the financing department was thorough and helpful and made Derek was great very informative of the vehicle and friendly. Aaron did a amazing job in the financing department was thorough and helpful and made sure we got what we wanted and needed. More

New Ford Edge purchase It was a real pleasure working with Randy Bivens when Trading vehicles. He put up with a lot of mind changes. We changed our minds several times whe It was a real pleasure working with Randy Bivens when Trading vehicles. He put up with a lot of mind changes. We changed our minds several times when selecting a new vehicles and he was always willing to help us decide on which vehicle and the options we wanted and didn't want. More

Customer Care and Service I have taken my vehicle to Berglund several times and unfortunately never had a good experience there. The service team is not very friendly or reass I have taken my vehicle to Berglund several times and unfortunately never had a good experience there. The service team is not very friendly or reassuring on when my vehicle will be finished each time I've had it serviced there. I've had to call multiple times to ask, not have someone call me (except this last time in which the young lady at the front made an effort to call and let me know- she was very pleasant). There was one time I was without my car for a week and not given a loaner car because I did not purchase my vehicle there. I also had to call each day to get an update on where things were because it was taking so long and felt like they were in no rush to get my car back to me and did not care that I had no way to get around. Each time I have taken it there, the problem was never fixed and I have ended up bringing it back months later or to another dealership in hopes I would receive better customer care and service-which I have. I have stopped going for convenience with you all because you are the closest to my home and gone with other places to get better results in the service and customer care department. The next day after receiving my car back from you all I traded it in because I have had several problems with that car over the past year and a half that you all have not been able to fix after reassuring me that it was fixed. I cannot relay on a ford or your service. More