Berglund Ford

Purchase of 2015 Used Ford Explorer I saw the vehicle online and sent an email to inquire. Derek Dooley was quick to respond and tell me the car had just come in on a trade in and was a I saw the vehicle online and sent an email to inquire. Derek Dooley was quick to respond and tell me the car had just come in on a trade in and was available to see. I was interested in looking at a purchase and Derek worked with service to get in moved through the inspection process more quickly than usual. In Derek's absence, he referred me to Alex Rodriguez, who was in the dealership when I first stopped by to look at the car. Alex was very good to work with and he was able to get my 2004 Explorer valued for a trade in on this vehicle. Alex worked with his sales manager to work out a price including my trade in. We did this even before I drove the car. After serviice got the vehicle ready, I test drove it and it was just what I was looking for. Alex worked with me on closing the sale, with all of the paperwork. I am happy with the price paid and got a very nice used Explorer. Alex and Derek were both great to work with and made the process easy. More

Dump truck service Friendly on the phone. Got it taken care of after a few days. Nice looking facilities and the remodel looks good. I would schedule with them again. Friendly on the phone. Got it taken care of after a few days. Nice looking facilities and the remodel looks good. I would schedule with them again. More

New purchase Carter Holliday was very professional an enthusiastic in helping us with the purchase of our new 2019 Ford Expedition. He ensured all our needs were Carter Holliday was very professional an enthusiastic in helping us with the purchase of our new 2019 Ford Expedition. He ensured all our needs were met. More

Always helpful, always great! Not much else to say! I wouldn't take my Mazda anywhere else but Berglund Mazda. Johnny Mason is the best, always friendly and efficient. Not much else to say! I wouldn't take my Mazda anywhere else but Berglund Mazda. Johnny Mason is the best, always friendly and efficient. More

Can't be beat. My salesman John Templeton was very friendly, courteous, and helpful in helping me decide on the car that I ended up getting. He is very knowledgeabl My salesman John Templeton was very friendly, courteous, and helpful in helping me decide on the car that I ended up getting. He is very knowledgeable about the CX5. I have purchased/traded perhaps 7 or more vehicles over a period of 15 years from Berglund and have always been treated nicely and fairly by sales and service people. I am just sold on Mazda quality and performance and that is why I keep going back to Berglund Mazda. More

Very Responsive The service writer was excellent. The technician went out of his way to describe the condition of the car and ask if I had any other concerns. The onl The service writer was excellent. The technician went out of his way to describe the condition of the car and ask if I had any other concerns. The only reason I didn’t give Burgland 5 stars is because I tried twice to get s service writer to call me back via the online chat. Never heard a word. So when I finally called direct I got straight through. More

New Car! Sales Team was very helpful and we were able to trade in and get the new car we wanted! We brought the car back for a cleaning and Jaden Kenny took ca Sales Team was very helpful and we were able to trade in and get the new car we wanted! We brought the car back for a cleaning and Jaden Kenny took care of everything for us! A big thanks to Todd and Jaden!!! Finance Manager also was able to keep our payments exactly where we wanted it. More

Shop Issue but Great Customer Service Three times now since late winter 2018, I have taken in my truck for service and all three times were not resolved first time! Thank goodness for Josh Three times now since late winter 2018, I have taken in my truck for service and all three times were not resolved first time! Thank goodness for Josh and Dean! I bought this F250 here, have serviced it here 95% of the time and now have 200,000 miles on it. Last winter I had starting troubles on very cold days. After a tow to the shop and 3-4 days without the truck, it was returned with no problems found. However, a local mechanic found 6 of the 8 glow plugs not working 100%. When replaced my starting problems were over! On a regular oil change appointment, I had to return the truck due to oil dripping all over my driveway. The drain plug gasket had been damaged and allowing oil to leak. Josh was great to get it back in the shop and repaired same day with no charge. My most recent appointment visit was a routine 200,000 mile check...change fuel filters, change out all fluids, and inspect everything. This time not only was the truck in the shop for 8 days (due to mechanic vacation), I had to return it the following day because now it had fuel leaking all over my driveway and that smell throughout the cab interior! Dean was professional and again quickly scheduled it and had it repaired within an hour of my returning. It was reported as a cut o-ring on the upper fuel filter. When I used to service my own vehicles many years ago, after an oil change or fuel filter change or water hose or pump change, I ALWAYS started the vehicle and let it run a bit to INSURE NO LEAKS before I would resume driving normally. What happened to quality conscience service technicians? I would have rated the shop a ONE star had it not been for Dean and Josh, who call me by name and treat me like a valuable customer, since I have been coming here with this same truck for nearly 15 years! In the last 5 years as an FYI, I have spent $8,367.13 in this service department on this truck! More

Service Team is Class Act! Steve, Josh, Dean, Brittney and the entire Service Team provide Top Notch customer service! I am always welcomed and treated like family when I go in Steve, Josh, Dean, Brittney and the entire Service Team provide Top Notch customer service! I am always welcomed and treated like family when I go in for service. Good people! More

Paradigm Shift After numerous visits to different Berglund locations, and being disappointed with seemingly rude sales staff. I decided years ago, to take my busine After numerous visits to different Berglund locations, and being disappointed with seemingly rude sales staff. I decided years ago, to take my business elsewhere. However, after purchasing a Mazda from another dealership, the vehicle had a recall and could only be repaired at Berglund. While there I was amazed at the look of the new Cx5. So, I decided, with reluctance to speak with a salesman. I’m so glad that I did. This visit redeemed Berglund. The salesmen were friendly, knowledgeable and exceeded my expectations. Berglund Mazda has gained my business. Job well done. More