Berglund Ford

Friendly people with competence Always a responsive, seemingly cheerful staff that seems genuinely interested in taking care of you. Loaner car was adequate. Time to make recall rep Always a responsive, seemingly cheerful staff that seems genuinely interested in taking care of you. Loaner car was adequate. Time to make recall repair was underestimated, but still necessary and I would rather have the repair done completely the first time. More

Attentive but not pushy Overall we found them easy to work with. If they did not know the answers to our questions they found the information we were looking for and did not Overall we found them easy to work with. If they did not know the answers to our questions they found the information we were looking for and did not embellish an answer. They spent the time they needed to make sure we were comfortable with everything which helped us make the decision to buy from them. More

Would highly recommend. My repair (warranty work) was done on time and as expected. The service department staff was very courteous and knowledgeable. Since my work vehicles My repair (warranty work) was done on time and as expected. The service department staff was very courteous and knowledgeable. Since my work vehicles are serviced here I knew my personal vehicle would receive the same top notch service. I did. More

Very good Very good. Done good work and it was done at a good time. Wait time was not long and was explained when it took alittle longer than anticipated. Very good. Done good work and it was done at a good time. Wait time was not long and was explained when it took alittle longer than anticipated. More

Service on my Ford Escape Service was great...kept us notified and aware of the status of our vehicle. Had the courtesy vehicle for the duration of our wait. Very pleased with Service was great...kept us notified and aware of the status of our vehicle. Had the courtesy vehicle for the duration of our wait. Very pleased with everything. More

Took a while but great results My 2017 mustang gt was making a popping (or pinging) sound from the drivers side rear. I took a video that captured the sound and when it happened. My 2017 mustang gt was making a popping (or pinging) sound from the drivers side rear. I took a video that captured the sound and when it happened. Josh, my assigned service advisor, took detailed notes when I brought my car in and he provided regular updates while he had my car. After checking everything they could think of, with no effect, they searched a tech database and found one other mustang owner who reported the same symptoms. That issue was resolved by replacing the axle. So, they ordered a new axle and installed it under warranty. That fixed the problem! More

Satisfied Everything went well and great communication with Johnny. Thankful for the loaner car and the work they were able to do in one day and being prompt wi Everything went well and great communication with Johnny. Thankful for the loaner car and the work they were able to do in one day and being prompt with everything. More

Easy to deal with and polite Good service and friendliness is key when dealing with customers. I got both on my visit the other day. Keep up the good work. Thanks!! Good service and friendliness is key when dealing with customers. I got both on my visit the other day. Keep up the good work. Thanks!! More

Not customer focused My fleet Ford F-150 was in for multiple service items and I was briefed that under the tasking of the oil pan gasket leaking the front differential ha My fleet Ford F-150 was in for multiple service items and I was briefed that under the tasking of the oil pan gasket leaking the front differential had to be moved/removed and there was one particular bolt which Ford required it to be replaced rather than be reused. I waited in excess of 3 weeks for this one bolt to arrive and my truck released back to me. Upon finding your parts department was short this one bolt, there should have been multiple calls to other dealers until one was found and not just waiting for Ford to back order the item. More

Buying a car made easy My salesman Derek Dooley was Awesome! The financial person Mark Weddle was very helpful and friendly which made the experience less stressful. Derek f My salesman Derek Dooley was Awesome! The financial person Mark Weddle was very helpful and friendly which made the experience less stressful. Derek found me the perfect car! Very happy with my experience. More