Berglund Chrysler Jeep Dodge Ram

Poor Customer Service Brought my brand new Dodge Ram in for service for an electronic malfunction in steering wheel on Saturday morning after purchasing the vehicle Friday Brought my brand new Dodge Ram in for service for an electronic malfunction in steering wheel on Saturday morning after purchasing the vehicle Friday night. Service advised me they were “too busy” and would not be able to get to the repair until Monday. Dropped off truck on Monday first thing (8am). Went the entire day without a call. I called my sales rep who informed me they had not even looked at the truck. Tuesday rolls around and again I had to call at the end of day to check the status. Still had not been looked at. Told it would be Wednesday. Finally got the truck back around noon on Wednesday. If this is acceptable service for a brand new truck with less than 40 miles on it I am shocked. Needless to say I will be having my truck serviced in Rocky Mount as it is worth the extra drive to have a satisfactory experience. More

My experience with Berglund. The experience of purchasing my 2014 BMW 428i was as smooth as silk, they took care of my trade-in financing and everything and everthing in between. The experience of purchasing my 2014 BMW 428i was as smooth as silk, they took care of my trade-in financing and everything and everthing in between. More

Very friendly and helpful Service Advisor Tiffany Mayo was very nice and helpful, I waited on my Jeep while it was been serviced and she came twice and asked if I needed anythi Service Advisor Tiffany Mayo was very nice and helpful, I waited on my Jeep while it was been serviced and she came twice and asked if I needed anything and told me about how long it would be before my Jeep would be done. More

Quick and Easy I was in and out in half the time of other dealers. I told them what I wanted and they delivered. Ask for Jeremy, he will take good care of you. High I was in and out in half the time of other dealers. I told them what I wanted and they delivered. Ask for Jeremy, he will take good care of you. Highly recommend. More

Excellent buying experience From my initial contact with Ben Plunkett thru the website to the entire process, my wife and I agree that we’ve never had a better vehicle buying exp From my initial contact with Ben Plunkett thru the website to the entire process, my wife and I agree that we’ve never had a better vehicle buying experience. I love my truck! More

Service and sales Made it easy I bought a Fiat friendly , Clean. My car is so much fun to drive I love it wish I would have bought one sooner. Made it easy I bought a Fiat friendly , Clean. My car is so much fun to drive I love it wish I would have bought one sooner. More

0 satisfaction My Ram 1500 was disabled in a parking lot. The drive train was locked up.I could only move the truck by keeping my foot on the brake and gas at the sa My Ram 1500 was disabled in a parking lot. The drive train was locked up.I could only move the truck by keeping my foot on the brake and gas at the same time. Truck is under warranty so I called for a tow. Waited 2 1/2 hours for a tow truck. Dealership gave me a loaner car which was nice. Bottom line, they told me they could find nothing wrong, that my door probably wasn't fully closed. That's just not so. The tow driver experienced the same as I. Now I have a truck I cannot trust. Who would tow a horse trailer with a truck whose drive train could lock up at any time? I purchased this truck and a chrysler 300 at the same time, all with extended warranty. I will be trading both these in but not at berglund for sure. I am very disappointed in the lack of your concern for customer saftey. More

Great friendly service I have always had a good experience with this dealership and Loretta is wonderful! It is so nice to go and get service done as you expect. I have always had a good experience with this dealership and Loretta is wonderful! It is so nice to go and get service done as you expect. More

Very thorough and easy to work with These guys were true professionals and managed the process extremely well. I would recommend this service department to others and definitely purchas These guys were true professionals and managed the process extremely well. I would recommend this service department to others and definitely purchase additional vehicles in the future. More

Another disappointing experience I would say 95% of my services here have been frustrating due to length of service, lack of communication, misinformed of pick up time, lack of custom I would say 95% of my services here have been frustrating due to length of service, lack of communication, misinformed of pick up time, lack of customer service overall. I LOVE my Durango but will not be going back to this dealership for sales or service. More