Berglund Chrysler Jeep Dodge Ram

First time customer Shop was too busy. Needed work done so called for an appointment and earliest was couple weeks. Had to call my sales guy since I just purchased the ca Shop was too busy. Needed work done so called for an appointment and earliest was couple weeks. Had to call my sales guy since I just purchased the car and he got me in that day. The work done seems great. More

Unhappy with dodge product Berglund is capable of doing great work. Dodge product has made me a dissatisfied owner of a new vehicle. No fault to berglun. Unhappy customer! Berglund is capable of doing great work. Dodge product has made me a dissatisfied owner of a new vehicle. No fault to berglun. Unhappy customer! More

Repairs to 2007 Toyota Truck Truck repairs and I received the truck when told it would be ready. Very pleased with the service. I have had no problems since truck was repaired. Truck repairs and I received the truck when told it would be ready. Very pleased with the service. I have had no problems since truck was repaired. More

Oil Change 2.5 I scheduled a appointment to have a oil change and I was delightful that everything went well and in a timely fashion. The customer lounge was a comfo I scheduled a appointment to have a oil change and I was delightful that everything went well and in a timely fashion. The customer lounge was a comfortable area. I was informed to help myself to a beverage and other items , that was appreciated. I will continue to use the service center as long as the standards remain the same. More

check engine light service As usual, I was well treated by the staff and my vehicle was ready for me at the time promised. the problem I was having was resolved. As usual, I was well treated by the staff and my vehicle was ready for me at the time promised. the problem I was having was resolved. More

It appears as if some service advisors were changed out. Which is great because the 2, I spoke to at my appt were very courteous and friendly. I was acknowledged when I arrived and informed that my advisor w Which is great because the 2, I spoke to at my appt were very courteous and friendly. I was acknowledged when I arrived and informed that my advisor would be with me shortly. Previously, I'd stand there unacknowledged and feeling weird because no one spoke to me until they had absolutely no reason to do anything else. Service of my vehicle has always gone great, no complaints. Highly recommend this service dept. More

I got the truck I wanted. I asked for the same salesperson i had a few years ago. Very Personable. I am of few words. Had my truck picked out before arriving. Did not even test I asked for the same salesperson i had a few years ago. Very Personable. I am of few words. Had my truck picked out before arriving. Did not even test drive. They were courteous and prompt. Did not waste my time in making it all work. Great New Dodge. More

Better Experience Zach Martin was excellent. quick, friendly, and efficient. hard to find good customer service these days. Zach is A+. Will return to work with him Zach Martin was excellent. quick, friendly, and efficient. hard to find good customer service these days. Zach is A+. Will return to work with him More

Problems after oil change and tire rotate I went in for a oil change and tire rotate after the service my steering wheel is shaking bad on the interstate . I had no issues prior to having serv I went in for a oil change and tire rotate after the service my steering wheel is shaking bad on the interstate . I had no issues prior to having service . Hopefully the service department will figure out the issue after they serviced the vehicle and resolve . I was looking to trade for any other Jeep vehicle but I am not worried if I will have future issues with service. More

Didn't fix a thing, forgot to call me, horrible! I dropped my car off at 755 am Monday 2/4 with someone at the service center who said "hi, can I help you?". I explained the issues I was having. He I dropped my car off at 755 am Monday 2/4 with someone at the service center who said "hi, can I help you?". I explained the issues I was having. He said I would be called at some point to discuss solutions. At 515 pm I called to find out what was going on. The first person wanted to know who I left my car with, I said he didn't introduce himself, she put me on hold for 5 minutes and then disconnected me (disconnecting is common with this dealership, its rare I call and don't get hung up on). I called back and got someone else, who also said "who did you leave your car with?". This alarmed me. Do you often have strangers taking people's cars? Do you have an issue with theft? Why is it necessary to name someone in order to find out what was happening with my car??? I finally convinced this 2nd person to get on the computer and look up my car. My care was being seen for intermittent electrical malfunctions. He tells me they thought it would need an upgrade to the computer but now see its much more involved and it will be tomorrow. I'm shocked at this point. I say "you're keeping my car and didn't feel it necessary to tell me that??" He said normally they do call but for some reason they didn't. He gave me his direct number, I asked for his name (since clearly that is CRITICAL to the process) and he said he would call me by 11 am Tuesday 2/5. Around 1030 am Tuesday I did get a call from this gentleman. He told me my key fob was probably malfunctioning because it can't work if its in the cup holder (side note: are you freaking kidding me on that??). I told him both times it malfunctioned, months apart, the key fob was in my hand in front of the steering wheel. He said they were still checking out the other issues and would call me again. Around 230 he called me back. He said that the intermittent issue with my window which he did see malfunction on Monday is functioning now so there is NOTHING THEY CAN DO. He said the intermittent issue with my blinker was due to a short and I should replace that socket. That IS covered by my warranty but I have a $100 deductible and it was cheaper to pay for the $86 socket. He said my intermittent issues with my key fob were related to the battery. I asked if I paid the $86 now did that mean when my window and key fob started acting up again that I only had $12 left to pay. He said no, the deductible is BY VISIT. I clarified that he was telling me they acknowledged I had an issue with my window but they aren't going to try to figure it out since its intermittent and it wasn't malfunctioning at that very second, but I should bring it back when it messes up so I can pay ANOTHER $100 deductible. He confirmed that is what they are suggesting. I told him not to fix a single thing on the car and I would come pick it up. I did not purchase my vehicle from Berglund as my experience with every single Berglund has been awful. Just like this one. I took my vehicle here only because I purchased the extended warranty (side note: due to the complexity and cost of electrical issues!) and the dealership I purchased from is in Amherst VA. I wish I could say I'm shocked that Berglund is screwing over their customers but I am not. More