Berglund Chrysler Jeep Dodge Ram

Very good experience Customer service was great. But it took 3 tries for them to fix my tire problem. but mr porter was very personable and took good care of me. Customer service was great. But it took 3 tries for them to fix my tire problem. but mr porter was very personable and took good care of me. More

No one answers the phone Would only go here if I was having a recall on my vehicle on needed something specific from the dealer. If you don’t mind not knowing if/when you vehi Would only go here if I was having a recall on my vehicle on needed something specific from the dealer. If you don’t mind not knowing if/when you vehicle is ready, or don’t need it, then perhaps this might not aggravate you. Most of the associates are polite and helpful when you speak with them, Bobby helped me and was a pleasure to work with. Just got the overall vibe that they are too busy and understaffed. It’s not unusual to wait 15 mins or longer for someone to acknowledge you and ask you if you have been helped. If they fine tuned a few things I think they could have a good thing going. More

Attentive to customer needs. Sales rep was helpful and did the best to meet our needs. Very good environment for the kids to hangout while we took care of all the paperwork. Sales rep was helpful and did the best to meet our needs. Very good environment for the kids to hangout while we took care of all the paperwork. More

Excellent service, the girl who waited on us was very nice. As I said before, I appreciate the excellent service and the consideration of the person who waited on us and the amount if time it took for the oil c As I said before, I appreciate the excellent service and the consideration of the person who waited on us and the amount if time it took for the oil change and checking my vehicle. More

Worst experience in my 9 years of coming to this location! I went to the dealership for an oil change. I had purchased the 99.95 deal for 4 oil changes. I had been told by the call center that no appointment w I went to the dealership for an oil change. I had purchased the 99.95 deal for 4 oil changes. I had been told by the call center that no appointment was necessary. I got there and the first thing I was asked was if I had an appointment, which I told the fellow no. He had to check with Tiffany about the oil change and she flatly informed me that they were not doing anymore oil changes today. It was 9:30 am mind you. I said that if an appointment is required, they should tell their call center and went to my car and left. I called the call center and told them what happened and she said there were 2 appointments for that day to drop off my car. So I made an appointment for 11:15. I drove home to get my husband in Troutville, about 30 minutes away then drove back. I spoke to Tiffany and told her that I now had an appointment to drop off my car that she did not offer me when I was there earlier. She was very combative in her stature and the way she addressed myself and my husband. She said I did not give her a chance and she was going to make an appointment for me, but that is a lie. She never moved toward her computer or showed a willingness to be helpful when she told me no more oil changes for the day. She refused to help us and we had to wait for the other service writer. She has no business working with the public. If I did not have 2 more oil changes on my deal, I would not go back because of her. More

Oil Change and State Inspection My 2019 Cherokee was taken in right on time. My short wait for my vehicle was taken up by sitting in the waiting room with complementary drinks, etc. My 2019 Cherokee was taken in right on time. My short wait for my vehicle was taken up by sitting in the waiting room with complementary drinks, etc. Also spent time visiting with Donnie Shelton and Walt Fraser, great people. They were concerned why I was there as well and letting me know to give them a call anytime for anything I needed. A good experience. Ed More

completion of TSB. I bought my car in to complete the work on a TSB for my 2016 Jeep Cherokee. Zach Martin skillfully got me in at the scheduled time, arranged transport I bought my car in to complete the work on a TSB for my 2016 Jeep Cherokee. Zach Martin skillfully got me in at the scheduled time, arranged transportation home for me because i had to return to work in the early afternoon, and immediately called me when my vehicle was ready to be picked up, As long as i have my service contract i will always bring my car to Berglund Jeep Service Center. More

Repair to heat issues My vehicle was there for 2 weeks. Was told it was fixed and it is still not working. The service advisor was great. However the mechanic that perfo My vehicle was there for 2 weeks. Was told it was fixed and it is still not working. The service advisor was great. However the mechanic that performed the service apparently needs help!! More

It was fine except for there over an hour for oil change The representative was very polite and nice. I had a good experience just long wait for oil change and tire rotation. However, did just pull up , so g The representative was very polite and nice. I had a good experience just long wait for oil change and tire rotation. However, did just pull up , so guess alright. More

Awesome service! Awesome service from Bobby! He helped me get everything I needed done on my Jeep and also helped me get an after market spare tire on securely that h Awesome service from Bobby! He helped me get everything I needed done on my Jeep and also helped me get an after market spare tire on securely that had been driving me crazy with a rattling noise. I'd give him 6 stars if I could. More