Berglund Chrysler Jeep Dodge Ram
Roanoke, VA
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395 Reviews of Berglund Chrysler Jeep Dodge Ram
GREAT CUSTOMER SERVICE! I went in for an inspection only, but after their thorough checkup realized I was due for an oil change AND a tire rotation. They quickly made all of I went in for an inspection only, but after their thorough checkup realized I was due for an oil change AND a tire rotation. They quickly made all of the additions work in a timely manner, and I was on my way. More
Airbag Charge Recall I have no complaints from the day the work was performed. The work was completed quickly and the car was left very clean. The staff was very friendly I have no complaints from the day the work was performed. The work was completed quickly and the car was left very clean. The staff was very friendly and professional. My only complaint is that it is hard to make a service appointment. You have to call several times because no one in the service department will answer the phone. More
Great reception and service Always professional , always respectful , always considerate . It is a no brainer to deal with Berglund !!! They take care of you . It is obvious they Always professional , always respectful , always considerate . It is a no brainer to deal with Berglund !!! They take care of you . It is obvious they appreciate your business . More
Great service! I dropped my car off for an oil change and tire rotation. They performed the services and called me to lethe me know I could come pick it up. Easy pro I dropped my car off for an oil change and tire rotation. They performed the services and called me to lethe me know I could come pick it up. Easy process and friendly staff. More
Waiting 2 hours for an oil change I made an appointment and was told no more than 45 minutes (was told online). It took 2 hours. However, Bobby the service manager was fantastic and tr I made an appointment and was told no more than 45 minutes (was told online). It took 2 hours. However, Bobby the service manager was fantastic and tried his best to speed things up and was extremely courteous to me. More
Heat not working properly I was extremely satisfied with the service I received. The job took approximately 3 weeks. However they identified 2 issues and I now have heat. I I was extremely satisfied with the service I received. The job took approximately 3 weeks. However they identified 2 issues and I now have heat. I feel that William Hunter kept in touch with me thru out the time until the issue was corrected. , I was very glad I had Will handling my service needs, More
2019 Jeep purchase Everyone was very nice and helpful. The Jeep I wanted had to be ordered and it came well before it was expected. It was all a very painless experience Everyone was very nice and helpful. The Jeep I wanted had to be ordered and it came well before it was expected. It was all a very painless experience. More
2 recalls Dropped off the night before. Was very please to pick up ahead of time. Bobby had my truck ready early for pickup! Very good service!! Dropped off the night before. Was very please to pick up ahead of time. Bobby had my truck ready early for pickup! Very good service!! More
Awesome-no pressure experience! I was able to take my time, ask questions, review and compare vehicles and negotiate terms. Left feeling good about my decision- mostly because I was I was able to take my time, ask questions, review and compare vehicles and negotiate terms. Left feeling good about my decision- mostly because I was well informed and the salesman, Buddy was a real person!!!!! No pressure to put me in a vehicle that I didn’t want. No pressure for a fancier vehicle either. Left with exactly what I wanted and the payment that I asked for! More
Attempt to rob me Tried to charge me $480 after I came in for a part replacement and an oil change by saying that I asked them to flush and replace all fluids. I never Tried to charge me $480 after I came in for a part replacement and an oil change by saying that I asked them to flush and replace all fluids. I never said that. After about a week of bickering and me threatening getting a lawyer involved and then them saying they’ll look up phone records (which they probably did and realized they were wrong), I got free fluids and my part replaced, as well as the oil change I actually asked for (which was also pretty over priced, might I say). Over all, these generic theives disguised as kind service drive workers are putrid and should be avoided at all costs. More