Berglund Chrysler Jeep Dodge Ram

Multiple issues found with work completed Bobby Porter did an excellent job with customer service once I notified him of the issue found with my car after it’s service visit. This review is r Bobby Porter did an excellent job with customer service once I notified him of the issue found with my car after it’s service visit. This review is regarding the workmanship and quality control processes specifically. I came in for routine maintenance items and sunroof fix. After picking up my car the interior lights were not working, I brought it back the follow business day for the same technician to take a look. I assumed it was a fuse, but the box is tucked and I wanted to make sure everything was hooked up right so I brought it back. After a full day the same technician didn’t identify out the problem. The following day a different tech looked and figured out it was the fuse right away. Picked up my car and drove back to my home and realized my tires were put on backwards as a part of my tire rotation. Brought the car back a third time and asked a different tech look over all the work the previous tech did since he/she wasn’t able to diagnose the fuse issue in a day, and did a tire rotation wrong, I wanted piece of mind the other service was done correctly. They did oblige and I haven’t found any more issues yet. Lighting, radio and other electronic hardware should be check before finishing a car, and tire rotation while simple should be verified done properly and torque levels are within manual guidance. If there are issues reading the tire that has an arrow on it, it make me very nervous more complicated repairs are being done correctly and reviewed appropriately. Part of my service was replacing the rear pads and rotors, if they messed that up instead of the tire rotation it could be a fatal mistake. More

with an overheated engine I just needed them to look at the I have a 6 hours from home with an overheated engine I just needed the dealership service department to look at the radiator to see if there is any an I have a 6 hours from home with an overheated engine I just needed the dealership service department to look at the radiator to see if there is any antifreeze in it they told me it would take one week to even look at my car so I drove further south to try to find someone who would fill my radiator for me I'm very disappointed in Jeep it would have taken them 10 minutes to open my radiator cap and put antifreeze in it More

New Jeep Everyone very friendly and helpful. The Jeep was all set for our pickup with a full tank and beautifully detailed. Doug Booth was great to work with. Everyone very friendly and helpful. The Jeep was all set for our pickup with a full tank and beautifully detailed. Doug Booth was great to work with. It was obvious that he cared that we got exactly what we wanted. More

Install hydronic on tailgate and back window, Needed engine hoses replaced, hydrolic on tailgate and back winow replaced, wanted power window, gear shift cover and front pass seat power to be repl Needed engine hoses replaced, hydrolic on tailgate and back winow replaced, wanted power window, gear shift cover and front pass seat power to be replaced but could not due to high cost Took from Mon to Thurs to get car back.l More

Donnie shelton Donnie at Berglund jeep on Franklin St is top notch. Goes above and beyond to make myself the customer very pleased with the thought of buying vehicle Donnie at Berglund jeep on Franklin St is top notch. Goes above and beyond to make myself the customer very pleased with the thought of buying vehicles. He takes the honest approach to selling vehicles. I will continue to buy every car from him and Berglund. More

Excellent Care and Customer Service This dealership works with your needs and will get the job done. Excellent customer service and professionalism.Would recommend this dealership to any This dealership works with your needs and will get the job done. Excellent customer service and professionalism.Would recommend this dealership to anyone looking for a new car. More

Terrible customer service experience!! After numerous phone calls, I finally was able to have a recall repair completed on my Jeep Cherokee Trailhawk. When I arrived, I advised that my brak After numerous phone calls, I finally was able to have a recall repair completed on my Jeep Cherokee Trailhawk. When I arrived, I advised that my brakes had made a noise the previous day that sounded as if the pads might need to be replaced soon. I asked if it would be possible for them to do it when I dropped my car off and they advised that they'd take a look and call me to let me know what they find. My car was there pretty much the whole day and no one called me to let me know what they were gonna do with my brakes so I finally called that evening and was advised that my brakes and rotors were in terrible disrepair and that I would need to replace these immediately. I reluctantly agreed but figured that I shouldn't put it off. I did find it curious that I had just had my car there a month prior, in January, for an inspection and my brakes passed with flying colors. Not sure what happened in a month's time to make them in such disrepair. The next day, I stopped by to pick up my vehicle and asked the service person why my brakes had passed inspection if they were as bad as they said. The gentleman seemed genuinely annoyed by my question and pretty much just ignored me. The price I was quoted on the phone was significantly lower than the price that they actually ended up charging me. When I asked about the difference, I was told it was for "miscellaneous charges" and was offered no further explanation after asking what those charges consisted of. Really just wanting this experience to be over, I pay and am handed my car keys. Then I end up standing there and finally have to ask where my car is. I was told it was "in the back far lot" and then everyone turned their backs to me. They didn't even pull my car up for me, which is ridiculous. I had to go find my own vehicle in their lot after shelling out almost $600 for some repairs I probably didn't even really need. My advice is that Berglund needs to completely overhaul this service department, starting with upper management all the way down the service advisers. Because if they don't, I know I won't be the only customer who takes their business elsewhere. More

All around poor service at all levels. Took three months to get in for service. Once there was told to bring in the vehicle and it would be worked on and finished during the week. It was ev Took three months to get in for service. Once there was told to bring in the vehicle and it would be worked on and finished during the week. It was even look at until the following Monday when they learned that they didnt even have the correct parts! All around awful experience! More

Observation. We observed our car on the hydraulic life more unattended than attended time. What should have been a half an hour job took more than an hour. I was We observed our car on the hydraulic life more unattended than attended time. What should have been a half an hour job took more than an hour. I was told that my tires had 3/32 seconds of tread depth and was quoted a price for 4 tires, when I knew that only the front tires needed replacing and that I had just purchased the other two tire less than a year ago. More

GREAT CUSTOMER SERVICE! I went in for an inspection only, but after their thorough checkup realized I was due for an oil change AND a tire rotation. They quickly made all of I went in for an inspection only, but after their thorough checkup realized I was due for an oil change AND a tire rotation. They quickly made all of the additions work in a timely manner, and I was on my way. More