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Berglund Chevrolet Buick

Roanoke, VA

4.1
512 Reviews

1824 Williamson Rd NE

Roanoke, VA

24012

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512 Reviews of Berglund Chevrolet Buick

February 06, 2021

Recently purchased a van from Berglund Used Cars on Williamson road. Everyone I came in contact with was very friendly. They went above and beyond from the second I walked in all the way through financ More

by jeremy.croy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Thacker, Aaron Durst
Feb 10, 2021 -

Berglund Chevrolet Buick responded

Jeremy, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Berglund Chevrolet Buick! Sincerely, The Berglund Chevrolet Buick Team

November 23, 2020

Charisma is amazing. Best experience ive had with buying a vehicle. We love her. And would recomend her to anyone looking for a vehicle. She went above and beyond for our family More

by Bigredscores21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charisma bailey
Nov 30, 2020 -

Berglund Chevrolet Buick responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Charisma treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, The Berglund Chevrolet Buick Team

November 12, 2020

Excellent customer service . Everyone was friendly . Process went smooth and fast . Kendra was exceptionally helpful . Overall a great experience . Would def recommend to my family and friends . More

by SP540
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra
Nov 13, 2020 -

Berglund Chevrolet Buick responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Berglund Chevrolet Buick Team

October 12, 2020

My car messed up at least four to five times within 5 months of the same problem even started smoking and almost blew up. Then was left on the side of the road for 2 hours until someone came to pick me u More

by RicoWright83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chase
Oct 19, 2020 -

Berglund Chevrolet Buick responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Berglund Chevrolet Buick Team

August 15, 2020

3 appointments and still no answers. Had appointment last Saturday took my car in at 8:30 said they wouldn’t be able to finish that day to set another appointment Thursday at 7:30 they keep the car all day s More

by Markanderson9
Recommend Dealer
No
Employees Worked With
Marvin Brown
Aug 18, 2020 -

Berglund Chevrolet Buick responded

On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Sincerely, The Berglund Chevrolet Buick Team

August 14, 2020

I was recently at your lot looking for my daughter a car. David Pitts was a tremendous help. He was very patient with us and didn't pressure us in anyway. We was only looking that day but will likely come ba More

by Zpeters2225
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David,Pitts
Aug 19, 2020 -

Berglund Chevrolet Buick responded

We loved reading this review! Happy customers are our aim, and it appears David really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help! Sincerely, The Berglund Chevrolet Buick Team

May 02, 2020

Outstanding Staff was super friendly and professional. Damon put me in the best truck for my needs and budget. Would defiantly recommend them to friends and famil More

by adodson0609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Bailey
May 06, 2020 -

Berglund Chevrolet Buick responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Damon was there to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, The Berglund Chevrolet Buick Team

April 28, 2020

Fast friendly service. It was a pleasure dealing with Charlie, he is always very professional and works hard to take care of my needs. Making my appointment was easy and on More

by JMFCBF@ntelos.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hatcher
Apr 30, 2020 -

Berglund Chevrolet Buick responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Berglund Chevrolet Buick Team

April 26, 2020

I dont like the service the one who attend us. Perhaps he recommends us to change the brake fluid i wonder that my truck is a year old. Im confused and i check the owners manual it says that brake fluid shou More

by JEO0373
Recommend Dealer
No
Employees Worked With
Josh Schelling
May 01, 2020 -

Berglund Chevrolet Buick responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Berglund Chevrolet Buick Team

April 23, 2020

David Turner was great!!! Got me into the truck I had my heart set on!!! I will definitely be using them again. Andrew in the finance department was great to work with! More

by jimmymckemy
Recommend Dealer
Yes
Employees Worked With
David Turner, Peter Stratton
Apr 28, 2020 -

Berglund Chevrolet Buick responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Berglund Chevrolet Buick Team

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