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Bell Honda - Service Center

Phoenix, AZ

4.3
1,179 Reviews
Call Service Center (602) 490-8877

1,179 Reviews of Bell Honda - Service Center

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July 24, 2024

Good service wait time was long but I do wish I got updates during my service More

by AUTUNNBUIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj
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Jul 29, 2024 -

Bell Honda responded

Thank you for your feedback! We understand the importance of timely updates during your service. We'll work on improving our communication to keep you better informed. If you have any other concerns or need assistance, please let us know!

July 24, 2024

Bell honda has good customer service, nice and cool waiting room and quick service provided. More

by MJ_RAIZOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire
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Jul 29, 2024 -

Bell Honda responded

Thank you for the positive feedback! We're delighted to hear you enjoyed our customer service, waiting room, and quick service. If you need anything else, feel free to reach out. We look forward to serving you again!

July 24, 2024

This dealership is the reason car sales reps have such a bad name. Misleading prices online; jacking their jaws unnecessarily while customers idle, needlessly; selling used cars without their service dept d More

by MRS.SHOCKJAY+AUTOLOANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirk was fantastic!!! Amaya & sales floor Mike were both great!! Keith & Shane wanted me to leave as a happy customer to avoid this negative review. Service dept Ray broke my car so badly that I had to have it towed away to a different mechanic.
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Jul 29, 2024 -

Bell Honda responded

We're sorry to hear about your experience and appreciate your feedback. We aim to provide transparent and efficient service to all our customers. Please contact Walid Doumit, our General Sales Manager, at WDoumit@gmail.com so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.

July 23, 2024

I have always been impressed with the attention to detail given to each customer and their car service needs. Always had top quality friendly service staff. More

by azskinner3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carillo
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Jul 29, 2024 -

Bell Honda responded

Thank you for your kind words! We're delighted to hear that our attention to detail and friendly service staff have consistently impressed you. Providing top-quality service is our goal, and we’re glad to know we’re meeting that standard. We appreciate your continued support and look forward to serving you again!

July 23, 2024

My service advisor got my car right in and the problem was corrected very quickly. Thank you very much. More

by JUDYAUERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vu was very efficient and pleasant., Steve Emery, Q Barrino, Max Dunmire
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Jul 29, 2024 -

Bell Honda responded

Thank you for your review! We’re pleased to hear that your service advisor quickly addressed and corrected the problem with your car. We appreciate your feedback and are glad we could assist you efficiently. Thanks again for your support!

July 23, 2024

Very helpful. Very available to my concerns and questions. Got everything done in a timely manner. More

by LISAMN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
Report | Print
Jul 29, 2024 -

Bell Honda responded

Thank you for your positive feedback! We're pleased to hear that our team was helpful, attentive to your concerns and questions, and efficient in getting everything done. We appreciate your support and look forward to assisting you again in the future!

July 23, 2024

High recommended for family and friends the staff over beyond watching nice and cool people on time service and follow after service to make sure got best treatment thanks for bell Honda service departmen More

by davidtalia978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Montufar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery, Q Barrino, Max Dunmire, Eddie Martinez
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Jul 29, 2024 -

Bell Honda responded

Thank you for the high recommendation! We're thrilled to hear that you had a positive experience with our staff and appreciated their timely service and follow-up. It’s wonderful to know that our team went above and beyond to ensure you received the best treatment. We’re grateful for your support and look forward to serving your family and friends in the future. Thanks again!

July 23, 2024

Always thorough to ensure my 14 year old car will go for another 14 years. More

by BMCLEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Ridenour
Report | Print
Jul 29, 2024 -

Bell Honda responded

Thank you for your feedback! We’re delighted to hear that you appreciate our thorough service and that we’re helping keep your car running smoothly. We’re committed to ensuring your vehicle stays in great shape for years to come. Thanks for your continued trust and support!

July 23, 2024

He is very customer oriented! I appreciate that he took time to explain and analyze maintenance options. More

by MARSHALLRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery
Report | Print
Jul 29, 2024 -

Bell Honda responded

Thank you for your feedback! We’re glad to hear that you appreciated the time taken to explain and analyze your maintenance options. Providing clear and customer-oriented service is a priority for us. If you have any more questions or need further assistance, feel free to reach out. Thanks again!

July 22, 2024

The people that worked there were all really nice and helpful, but the service took way longer than they expected it too, and I had to go. I couldn’t wait 3 hours for an appointment for a service recall More

by K.JERMANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Report | Print
Jul 25, 2024 -

Bell Honda responded

We’re glad to hear that you found our staff helpful, but we’re sorry to learn about the extended wait time and the issues with your CarPlay. This is not the experience we aim to provide. Please contact Trish Viramontez at TViramontez@vtaig.com so we can address your concerns and arrange a follow-up to resolve the CarPlay problem. Thank you for bringing this to our attention.

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