Joshua Hansmeier

I basically paid for an alignment they didn’t do well. They also did work on my car I had said no to. They also did work on my car I had said no to. More

by alexandromunoz94 Verified Customer Verified Customer

Print

I bought my Honda CRV from here. They offer great service and always provide coupons to make routine maintenance less expensive. They offer great service and always provide coupons to make routine maintenance less expensive. More

by TERRY.JORDON01120 Verified Customer Verified Customer

Print

WORST EVER! ! Brought my 24 CRV with 24K miles on it & under warranty in on 9/2/26 for oil change & tire rotation. Service writer -Brandon R. (Apparently the ! Brought my 24 CRV with 24K miles on it & under warranty in on 9/2/26 for oil change & tire rotation. Service writer -Brandon R. (Apparently there are two Brandons & it’s my job to know which). I had a maintenance reminder code “A127” which I looked up & with low mileage decided with my engineer spouse that we would not do the suggested brake fluid change until later & I made that very clear - just an oil change. Brandon spoke to me later & said that they also changed the battery under warranty as it was showing a low charge, for which I am grateful. Then I went to pick it up & that was when everything went off the rails. After locating the correct Brandon to get keys & pay, he did NOT discuss any further recommendations with me, stated there’s a 3% credit card fee, which for a business of this size & sales volume seems scammy (Card processors have dropped fees to 1.5 to 2%) He brought the car up & I headed for the 17. As the sun hit, I saw grease pencil all over my windshield & had to pull over & since it was also on passenger side, had to get out to wipe off. They'd also removed my steering wheel cover & tossed it & messed with my radio & other settings beyond just resetting the reminder. Two days later (9/4) I had one of my tires blow. My spouse changed it & I got that exact tire installed that afternoon at the closest tire shop, who also checked it over, including alignment. Then on 9/8 before I could even call the service dept. I got another Bell email about “deferred maintenance” - I expected it to be the brake fluid that I declined, but NO - it recommended an alignment (NOT needed per tire shop) & now TRANSMISSION SERVICE and $350 bucks??!! The car is under warranty with 24K miles?!! If Honda vehicles (my 5th new in 20 yrs) are now so bad that drivers need to speed 800 bucks before it’s even out of warranty, I need to see a Toyota dealer! I forwarded said e-mail to my spouse who’d changed my cabin & air filters - his reply was rather salty. I called the service dept twice at 9 am & 2:30 pm. At 3:30, I got called by the Service Mgr. (no name?) who was very hostile & defensive (also felt sexist & ageist). Refused to believe that Brandon had NOT given me the inspection report, then stated it was attached to the e-mail about deferred service that had come that morning, 6 days later. It was NOT attached, and no, I did not have it nor had any of these (bogus) recommendations ever been discussed with me. Then dude claimed that no, “I just misunderstood”, the recommendations were for my NEXT service & at 30K I should do the tranny! THAT’S NOT WHAT IT SAYS and I read it back to him from another device. Further, he claimed my alignment was needed as my tires were “uneven”? I told him about the tire shop - who agreed that I could get another 4 or 5 thousand miles out of the tires, and that the tires were reading at 5 back & 6 front and that is NOT a reason for alignment, it's symmetrical . He was very argumentative & hostile with me, DID NOT LISTEN & clearly didn't care. I concluded the call by informing him that I would be called Honda Corporate next, which I did & they have taken a formal complaint & are escalating this matter internally. During my call with Honda, I did (finally) get an email copy from Bell of the inspection report dated 9/8 - 6 days later. Two of the tires were shown as “green” and two “yellow”. And YES, it DOES list both the alignment & transmission as “red” & there's nothing about “next time”, so that was all lies. Again, I never got any of this paperwork or discussion on 9/2. All of this feels egregious, scammy, rude and is, as best, just plain bad service & at worst LIES - my spouse will be carefully checking out the car and it will not ever return to this dealership!! More

Print

Excellent as always. Joshua is always taking care of me that is why I come back at Bell Honda. Joshua is always taking care of me that is why I come back at Bell Honda. More

by MARC.LACLARVIE Verified Customer Verified Customer

Print

Great service! In and out in a few moments. The service technician was professional and courteous! Bell Honda is the best! In and out in a few moments. The service technician was professional and courteous! Bell Honda is the best! More

by RUGDICE Verified Customer Verified Customer

Print

⭐⭐⭐⭐⭐ I had a great experience with Joshua at Bell Honda. He was extremely helpful, professional, and very kind throughout the entire process. He took the time to answer my questions and made everythi Honda. He was extremely helpful, professional, and very kind throughout the entire process. He took the time to answer my questions and made everything feel easy and stress-free. It’s clear that he genuinely cares about helping his customers. I would definitely recommend Joshua to anyone looking for great customer service at Bell Honda. Thank you, Joshua, for all your help! More

by Saba Verified Customer Verified Customer

Print

Tanner is always beyond helpful with being transparent and attentive with status updates. Won’t ever be taking my car anywhere else. and attentive with status updates. Won’t ever be taking my car anywhere else. More

by ANDREW.G.FERNANDEZ18 Verified Customer Verified Customer

Print

When Q was there excellent. Went down hill after he left. Michael is the reason I will be coming back Went down hill after he left. Michael is the reason I will be coming back More

by Gnrtn Verified Customer Verified Customer

Print

I have already sent a letter of complaint to the CEO of Bell Honda dealership a month ago regarding my issue and have never gotten a response. Bell Honda dealership a month ago regarding my issue and have never gotten a response. More

by dzaz Verified Customer Verified Customer

Print

The service technician was attentive and helpful. And I can’t believe this survey just required a 15 word MINIMUM. And I can’t believe this survey just required a 15 word MINIMUM. More

by Me Verified Customer Verified Customer

Print