Jessica Aguilar

bought My Car from Honda in Chandler with a full premium platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the AC because it was blowing hot. Explained my coverage to him multiple times he insisted My Car was not covered. Proceeded to tell me it would cost me over $4000 to repair charged me $400 for one repair. I had to find my paperwork bring it in spoke with someone else he entered in the correct information I was directed back to Aiden even though I insisted on not using him as my rep anymore, he then told me my car was covered, but needed to be examined first again after the examination came back my coverage was willing to fix what was actually wrong, which would’ve been less than $1000 to fix without coverage! I asked for a refund considering I had a deductible of $200. I was told refund would need to be sent by mail and I should receive payment within a week. They kept my car for over a week. I got a rental for two days and still had to pay out-of-pocket. I got my car back. My AC is running perfectly. I waited three weeks no refund I called. Aiden again told me that the finance company was having trouble figuring out how to refund me my money and they would send a check that afternoon and I would receive it in a few days which I did. This was the worst experience I’ve ever had with this dealership Honda off of seventh Street and Bell. I will never bring My Car here again. Aiden was incompetent. He was not due diligent with his process or updating me on refund issued. Honestly, if I wouldn’t have called they probably never would’ve refunded me my money on top of that when trying to reach them Jessica Aguilar hung up on my fiancé several times. If I could give this less than one star, I would!!! do not bring your car here and if you do make sure that you have all necessary documents, even if the documents are in their system or they are able to access them they will not go the extra mile to try to help you instead will try to convince you that you are not covered and overcharge you for things that do not need to be fixed!!!! More

by Kellijacobs423 Verified Customer Verified Customer

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I have used this dealership since I bought the Honda in 2017. I’ve never had any unsatisfactory care here. They are professional and explain all the work in detail. If I don’t understand they will get my 2017. I’ve never had any unsatisfactory care here. They are professional and explain all the work in detail. If I don’t understand they will get my son on the phone. More

by MARY1019 Verified Customer Verified Customer

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Very helpful and courteous with helping me with my car service is always quick and cheap. service is always quick and cheap. More

by CAPUANOMARK69 Verified Customer Verified Customer

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The staff was nice and friendly. But I feel like the building (structure) was outdated. It was clean but it felt old. But I feel like the building (structure) was outdated. It was clean but it felt old. More

by jamuel13 Verified Customer Verified Customer

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The people were nice I think even though I would have liked a lower price but they got me with the best financing loan. liked a lower price but they got me with the best financing loan. More

by estanramos7 Verified Customer Verified Customer

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Josh is the reason I came back to Bell. I appreciate his support and the service. The reason I didn’t give 5 stars to the dealer was because of the relentless requests for a review. If afte I appreciate his support and the service. The reason I didn’t give 5 stars to the dealer was because of the relentless requests for a review. If after 3 attempts someone doesn’t give a review then stop asking. More

by PAULWSHETTER Verified Customer Verified Customer

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Listened and helped me with my needs and wants while being respectful, friendly, and efficient being respectful, friendly, and efficient More

by ANGELS010812 Verified Customer Verified Customer

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Everyone was personable and responsive to questions. The process went fairly efficiently. Useful options were presented for financing and additional equipment. But, offer for trade-in was not reasona The process went fairly efficiently. Useful options were presented for financing and additional equipment. But, offer for trade-in was not reasonable. More

by hbholt Verified Customer Verified Customer

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Really happy with my purchase. Great service. Up front and honest folks. Highly recommend them. Great service. Up front and honest folks. Highly recommend them. More

by stephenwspencer Verified Customer Verified Customer

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I like getting my car serviced there they are friendly team and get Job done in the frame they say they will get done won't go n9 where else and they have great offers on oil change love it though I do wi team and get Job done in the frame they say they will get done won't go n9 where else and they have great offers on oil change love it though I do wish they had more coupons on other services for my car 🚗 More

by sandrapadilla731 Verified Customer Verified Customer

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