Bell Honda - Service Center

Bell Honda responded

We apologize for the repeated issues you faced with the engine under cover and for the miscommunication. Your feedback is important to us, and we want to address these concerns directly. Please contact Trish Viramontez at TViramontez@vtaig.com so we can resolve this matter and ensure it doesn’t happen again. Thank you for bringing this to our attention.

Bell Honda responded

Thank you for your great review! We're pleased to hear that Alex was very helpful and ensured you understood everything clearly. It's fantastic to know that the videos and the extra effort made a difference for you. We appreciate your feedback and are glad to have exceeded your expectations. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

Bell Honda responded

Thank you for your kind words! We’re glad to hear that you found our team nice and friendly, and that we completed the work quickly to minimize your wait time. Your feedback is greatly appreciated. If you need any further assistance or have any questions, please feel free to reach out. We look forward to serving you again!

Bell Honda responded

Thank you for your continued support and kind words! We’re delighted to hear that you’ve had positive experiences over the years. It’s great to know that Faith was knowledgeable and helpful, and that Mark went the extra mile to take care of that tag. We appreciate your recognition of our team’s efforts. If you need anything else, we’re here for you!

Bell Honda responded

Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced with your vehicle repair and the additional recommendations provided at pickup. It's important to us to communicate all necessary repairs and updates in a timely manner. We understand how frustrating it can be to face unexpected issues, especially after a long wait. Please reach out to Trish Viramontez at TViramontez@vtaig.com. She will be able to review your situation and work with you to address any concerns and find a satisfactory resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

Bell Honda responded

Thank you for your great review! We're delighted to hear that Alexi, your service manager, made a positive impression and that we are your favorite dealer. We appreciate your loyalty, especially considering your experience with Fords and Audis as well. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you!

Bell Honda responded

Thank you for your continued support and for sharing your experience! We’re thrilled to hear that you’ve always received great customer service and that Faith was amazing in handling your service. Your satisfaction is our top priority, and we’re glad to know that Faith made a positive impact. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

Bell Honda responded

Thank you for your positive review! We're thrilled to hear that you experienced fast service and found our employees friendly. It's great to know that you appreciated the clean waiting area and bathrooms as well. Your recommendation to friends and family means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

Bell Honda responded

Thank you for your wonderful review! We're thrilled to hear that you had an outstanding experience with our service department and that Faith provided you with helpful and knowledgeable assistance. Your satisfaction is our top priority, and we're glad to know that all your questions were answered. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!