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Bell Honda - Service Center

Phoenix, AZ

4.3
1,038 Reviews
Call Service Center (602) 490-8877
Today: 7:00 AM - 5:00 PM Open Now
View All Hours

1,038 Reviews of Bell Honda - Service Center

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December 06, 2024

Friendly, efficient, easy to schedule, the wait times are reasonable, work done as I requested. More

by terrymary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had such a positive experience with us. Our team strives to provide friendly and efficient service, and your feedback truly motivates us. We look forward to seeing you again soon!

December 06, 2024

Josh was my service person, he was cordial, verry affable and explained the process and that it would be about 2 hrs. I got it back in an hour. I appreciate customer service team member Josh. Thank you. More

by rallar07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had such a positive experience with Josh. Our team strives to provide top-notch service, and it's great to know that he delivered. We appreciate your feedback and hope to serve you again soon!

December 06, 2024

I’ve been using this dealership for more than ten years. I trust it and I intend to continue to use it. More

by Toma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Toma, thank you for your loyalty and trust over the years! We’re thrilled to have you as part of our community and look forward to continuing to serve you with the best experience possible. Your support means a lot to us!

December 06, 2024

I have no problem with the service that was done. My issues lie with the communication between the service team and myself. There was none. I had to seek out answers rather than someone texting/calli More

by EMILY.WRIGHT1O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Bell Honda responded

While we’re glad the service itself was satisfactory, we understand how frustrating it must have been to experience a lack of communication and extended wait times. This is certainly not the level of service we strive to provide. To address your concerns further and work toward a resolution, we encourage you to reach out to Trish Viramontez at TViramontez@vtaig.com.

More
December 06, 2024

2.5 hours for an oil change? With an appointment!?!? Terrible! Absolutely terrible. Did I mention it was terrible? More

by tluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Bell Honda responded

We understand that waiting for an oil change, especially with an appointment, can be frustrating, and this certainly doesn’t meet the standard of service we aim to provide. We take your concerns seriously and would like to ensure that this issue is addressed. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

More
December 06, 2024

Hassle free recall maintenance, got me in and out in a timely manner. Everything went great. More

by BLAIRLINDSAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Montufar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had a smooth experience with your recall maintenance. Timeliness is key for us, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!

December 05, 2024

Extremely busy but always find time to service my car. Friendly staff. And the service reps are quite knowledgeable. More

by Monaspop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 06, 2024 -

Bell Honda responded

Thank you for your kind feedback! We're glad to hear that our team has been able to accommodate your needs, even during busy times. We truly appreciate your recognition of our friendly and knowledgeable staff, and we look forward to continuing to serve you in the future!

December 05, 2024

The service department is great! Faith is a wonderful service representative.Always fast and reliable. More

by DEBEESLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
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Dec 06, 2024 -

Bell Honda responded

Thank you for the kind words! We're thrilled to hear you had a great experience with our service department and that Faith provided excellent service. We truly appreciate your feedback and look forward to serving you again!

December 05, 2024

I truly appreciate Jake and Jose for the support they gave me making this purchase and customer service was amazing! More

by LHenry3816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zamarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Yo, Michael Coleman
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Dec 06, 2024 -

Bell Honda responded

Thank you for your kind words! We're so glad to hear that Jake and Jose were able to provide you with excellent support during your purchase. We strive to deliver the best customer service, and it’s great to know we met your expectations. If you need anything else, feel free to reach out—enjoy your new vehicle!

December 04, 2024

The service department does a great job. Crystal and Joshua explained every detail and were very helpful. Great work! More

by RANDHINRICHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal did a great job - very friendly, professional and complete.
Report | Print
Dec 05, 2024 -

Bell Honda responded

Thank you for your wonderful review! We're thrilled to hear that Crystal and Joshua provided exceptional service and clear explanations. Your satisfaction is our priority, and we appreciate your support!

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