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Bell Honda - Service Center

Phoenix, AZ

4.4
627 Reviews

627 Reviews of Bell Honda - Service Center

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June 14, 2024

Great customer service and would definitely recommend this shop to my friends and family, thanks to Ben. More

by BAILONRODRIGO
Recommend Dealer
Yes
Employees Worked With
Ben Ya
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that you received great customer service at our shop and that Ben made your experience memorable. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your recommendation and look forward to serving you, your friends, and your family in the future!

June 14, 2024

Way over priced for service. Better to go to independent shop. Oil change only here, if there is a coupon. More

by TERRY66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Q Barrino
June 14, 2024

Joshua helped me make the appointment and the car was ready before the time he told me it would be done. More

by KDFOLLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Q Barrino
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Joshua provided excellent service by helping you make the appointment and ensuring that your car was ready ahead of schedule. Customer satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can assist you with or if you have any more questions, please feel free to reach out. We look forward to serving you again in the future!

June 14, 2024

Your waiting area needs work. It is dingy and dark with no amenities. How about a tv? The coffee machine was nice and there eventually was popcorn. But it’s not up to the standard More

by 3JENRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us. We apologize that your experience in our waiting area did not meet your expectations and was not up to the standards you experienced at previous Honda dealerships. Your comments are noted. We appreciate your suggestions, including adding a TV and ensuring consistent availability of amenities like coffee and popcorn. Customer comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our facilities. If there's anything else you'd like to share or if there are specific improvements you'd like to see, please feel free to reach out. We value your input and hope to provide a more enjoyable experience for you during your next visit. Thank you for your feedback and for choosing our dealership.

June 14, 2024

Bell Honda has always treated me like they really want my business. I have ONLY used Bell Honda for every car I have purchased since the mid 90's, and I have ONLY had Bell Honda do maintenance on my vehic More

by LEEHILL2432
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for your loyalty and positive feedback! We greatly appreciate your trust in Bell Honda for all your vehicle purchases and maintenance since the mid-90s. It's wonderful to hear that our team has consistently provided you with excellent service and kept your cars in top-notch condition. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations in the future. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and appreciate your long-standing relationship with us!

June 14, 2024

I specifically go to this dealership because of the service Josh provides. His services is next level. More

by Levi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're thrilled to hear that Josh has consistently provided you with exceptional service. We greatly appreciate your loyalty and trust in us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future!

June 14, 2024

Joshua was great and really professional, as well being providing sufficient information about the services being provided. More

by rcowles3
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Joshua provided you with great and professional service, while also ensuring you had sufficient information about the services being provided. Your satisfaction is important to us, and we appreciate your kind words about Joshua's professionalism. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We value your business and look forward to serving you again in the future!

June 13, 2024

A cap underneath the battery was left uncapped and oil was all over my engine. Not happy at all. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Yan
Jun 13, 2024 -

Bell Honda responded

We'd like to look into this. At your earliest convenience, please reach out to Justin Tran, Service Manager at 602-298-2039, to discuss this further.

June 13, 2024

While the sales department is absolutely terrible, the service team specifically Crystal always comes through! More

by ERICCARR.PHXAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
June 13, 2024

Very quick to help complete two recalls, an oil change, and multi-point inspection. However, tried to upsell maintenance services that I had already done the week before. More

by BDSABO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Reyes
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