Bell Honda - Service Center

Garbage. Will not do as they say then charge you for it. Then lie to cover up their stupidity. BTW this is the 4th survey I've been sent. Will not do as they say then charge you for it. Then lie to cover up their stupidity. BTW this is the 4th survey I've been sent. More

Tanner was very good, AFTER I had to go to the GM. This is the second service in a row where we brought the car in and didn’t necessarily leave pleased or feeling proud to own a Honda. After this visi This is the second service in a row where we brought the car in and didn’t necessarily leave pleased or feeling proud to own a Honda. After this visit we decided to get rid of the Honda. More

My experience with Mihui Kim was very unprofessional. Bell Honda as a whole is 5 star, Mihui Kim is a 1 star as there is no option for 0. On January 31, I texted Kim to change my scheduled appointment da Bell Honda as a whole is 5 star, Mihui Kim is a 1 star as there is no option for 0. On January 31, I texted Kim to change my scheduled appointment date but was met with rude service and a lack of communication. When calling to confirm appt. I was made aware that I was directed to the wrong department to take the car in, and she would not answer me to confirm the correct one or my question regarding coverage. I texted several times but still no answer. I called service again and was told it would be collision, I called collision and was told the repair would be service, so I still had no appt. I texted again to get clarification where my appt is. After getting no answers to this and the answer to coverage for two days, I finally just texted her name with question marks and she immediately called me. I was finally told the repair was covered and to bring the car to the sales dept.?? When asked why she texted Service, she cut me off and did not answer. Her attitude on the phone was unexpected given the great service over the last decades from your other agents. When called out on the treatment of text she blamed your sales agent, Akeem, but it is her name as the agent in my text conversation and not Akeem. Also not his text verbiage given our prior conversation. Aside from being unresponsive with my last initial contact attempt which led me to text Mihui, Akeem has provided excellent service. He has gone out of his way several times to make us feel appreciated, so we know this has not been him. We 100% believe he was not involved in this matter. The texts and calls with Mihui were cold and unprofessional. I requested her managers' information but it has not been provided. I have all the text (with her name) on file if requested. Everyone else is wonderful. We have been purchasing cars for years and have always been met with excellent service. Ramsey, George, Q, Joshua, and now Akeem make our time with you a wonderful experience. We will return. We feel you need to be made aware of her actions and how poorly she represents you guys. More

Service dept was on point. Faith did an amazing job communicating the services needed, followed up with us on the timeframe and was accurate on the quote provided. Faith did an amazing job communicating the services needed, followed up with us on the timeframe and was accurate on the quote provided. More

Great place to shop for a new vehicle, and the service department is great. Brandon Reyes super knowledgeable. department is great. Brandon Reyes super knowledgeable. More

I’m very happy with the service department at Bell Honda. Excellent communication. Prompt service. Excellent communication. Prompt service. More

I have serviced my Hinda here twice. Both times I had to have additional repairs done afterwords for major oil leaks. Costing me additional money and hard ship. I will never come back ag Both times I had to have additional repairs done afterwords for major oil leaks. Costing me additional money and hard ship. I will never come back again. I have a car worth under 2000 dollars and they quoted me repairs of over 11,000 dollars. What a scam just to earn commissions. Totally dissatisfied. I am one disappointed client. Tim Davis. 602 785 5952. More

Great service! Courteous and professional staff. The service rep was very thorough in explaining the service provided. Keep up the good work! Courteous and professional staff. The service rep was very thorough in explaining the service provided. Keep up the good work! More

The service managers Faith and Iris really took care of my vehicle and solved the issue I was having with it. I will continue to bring my vehicle to Bell Honda due to the excellent service they were able t my vehicle and solved the issue I was having with it. I will continue to bring my vehicle to Bell Honda due to the excellent service they were able to offer me. More

Service was Awesome! They were Very helpful, and they go the extra mile 😍. I will def be back. They were Very helpful, and they go the extra mile 😍. I will def be back. More