Bell Honda - Service Center

I have bought 2 crv’s from you I brought my wife’s crv in for an oil change and you charge me $89.00!!!!!! A little high wouldn’t you say!!!! for an oil change and you charge me $89.00!!!!!! A little high wouldn’t you say!!!! More

I was very disappointed last time because my huge lid that is under the car and covers the very front part was let loose. I was driving on the highway when it fall. I was very disappointed because I wa that is under the car and covers the very front part was let loose. I was driving on the highway when it fall. I was very disappointed because I was not allowed to pay by a credit card. I was disappointed because the person who I paid to was giving me an attitude when I asked her to print and help me read all the services which have been done to my car for the last couple of years . In a nut shell I had a horrible experience with your oil change and service last time !!!:(:(:( More

Everyone is friendly and helpful whenever I call to schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. More

Quick and efficient and friendly. Very knowledgeable. Friendly and knowing their products. Am very happy with the service at BELL Very knowledgeable. Friendly and knowing their products. Am very happy with the service at BELL More

*September 2023 Vehicle purchased from Bell Honda *May 13, 2024 -alignment recommend by Daisy at Bell Honda *June 11, 2024 -alignment performed by Bell Honda *July 9, 2024 -vehicle Pulling to the right. 13, 2024 -alignment recommend by Daisy at Bell Honda *June 11, 2024 -alignment performed by Bell Honda *July 9, 2024 -vehicle Pulling to the right. Alignment performed by Bell Honda *July 27, 2024 -vehicle pulling to the right. Alignment performed by Bell Honda *July 30, 2024 -vehicle pulling to the right- Alignment performed by Firestone *August 01, 2024 -New tires (recommended by Bell Honda) Tires purchased tires from Discount Tire. *September 5, 2024- Vehicle pulling to the right, loud suspension noise) no issue per service advisor Josh *Oct 11, 2024 Vehicle pulling to the right. Firestone confirmed alignment being out of alignment. Requested Firestone not complete repair. *October 14, 2024 -Bell Honda confirmed pulling to the right. Alignment performed by bell Honda October 23, 2024 -Vehicle pulling to the right. Alignment performed by Bell Honda -Michael Vu and assistant service manager Trish stated that the steering gearbox recall had to be performed. At this time, she assured me if the issue with the alignment continued, Bell Honda service would make sure that the issue was figured out. She later lied about this conversation on February 3, 2025 when approached with remembering this conversation at Bell Honda. ***Reported Bell Honda to The Better Business Bureau, Banned from Bell Honda*** Vehicles still pulling to the right. Contacted America Honda corporation. *Recall November -Waiting for recall part- Allocated to Right Honda *December 13, 2024 -Right Honda replaced steering gearbox and high-pressure fuel pump recall. Advised no issue with alignment by TJ. *January 23, 2025- Vehicle pulling to the right and oil change. Alignment is unaligned. -Right Honda *January 24, 2025 - Spoke with Iris, “Bell Honda service did not sell you your vehicle, Bell Honda sales sold you your car”. I’ve been asking Bell Honda to figure out why my alignment continues to go out for 6 months. *January 30, 2025 - Alignment performed by Right Honda *February 3, 2025 -Vehicle pulling to the right and worsening suspension noise. Vehicle is unaligned again per Right Honda. *Today 2/3/25 Trish and Iris at Bell Honda- as a one time courtesy we will fix your alignment and tighten your tie rod that was discovered today however you will still be banned from Bell Honda. My question, so if in an additional five days goes by and my alignment has still not been fixed, Bell Honda service is not going to figure out why it continues to go out. Trish – do you realize that I didn’t even have to see your vehicle today. I felt bad for you because you were crying on the phone. She proceeded to say that she would not allow me to come back in five days if the alignment was out. Who is going to take responsibility for a vehicle that the alignment continues to go out? I purchased my vehicle from Bell Honda but Bell Honda doesn’t seem to care. I have never in my life been met with such distain and disregard of a customer’s experience. I’ve requested that this be escalated to Gwen two times now. I’m curious as to whether Gwen even knows about this case. The reason as to why the alignment continues to go out, has not been discovered by the dealership that I purchased my vehicle from. The issue continues after seeking help at a different dealership. Emailing Gwen Denney to see if Bell Honda will figure out why the vehicle they sold me will not stay aligned. American Honda corporation, where is your help? More

Josh is great and always answers all of my questions. Bell is good about accommodating my schedule. Bell is good about accommodating my schedule. More

Garbage. Will not do as they say then charge you for it. Then lie to cover up their stupidity. BTW this is the 4th survey I've been sent. Will not do as they say then charge you for it. Then lie to cover up their stupidity. BTW this is the 4th survey I've been sent. More

Did an outstanding job. You were quick and finished before the time I was told. You were quick and finished before the time I was told. More

Very nice service mgrs. Got me out quickly. I'm very pleased with their service. Got me out quickly. I'm very pleased with their service. More

Service dept was on point. Faith did an amazing job communicating the services needed, followed up with us on the timeframe and was accurate on the quote provided. Faith did an amazing job communicating the services needed, followed up with us on the timeframe and was accurate on the quote provided. More