Bell Honda - Service Center

I feel like they are trying to squeeze as much money from me with all the recommended service, while the customer service itself is not that great. me with all the recommended service, while the customer service itself is not that great. More

I have brought a few vehicles to Bell Honda for service over the years and this service department continues to go downhill. I had a couple negative experiences but continued to come here out of convenienc over the years and this service department continues to go downhill. I had a couple negative experiences but continued to come here out of convenience, loyalty, and due to getting good service historically. I will not be returning here again based on my last experiences. I had my alignment done and picked my car up at the end up the day on a Saturday only to find that my car was continuing to pull. After several unanswered calls and unreturned voicemails, I finally spoke with a service advisor who proceeded to tell me it’s because my tires are bad and blamed me for waiting so long to follow up with them. If the alignment was fixed but tires were bad and causing the pulling to continue, this should have discussed when I picked up the vehicle. But they said nothing when the vehicle was returned to me. I asked to speak with a supervisor who then informed me that my service advisor typically has no issues and gets along well with customers, insinuating that I must be the issue. I was assigned to work with another service advisor who reminded me of a recall for my vehicle and informed me she would order the part for me so it was ready and waiting when I scheduled the service. I scheduled online for the recall repair to be done, made arrangements in my work schedule, arranged for a ride, etc only to show up there and be told they could not do the service because I had too much gas in the vehicle. Nobody had informed me about this requirement ahead of time or bothered to call to ensure I was aware of this requirement. So, I left without getting the service completed. I rescheduled the service a couple weeks later when I did not have my child with me due to needing a car seat, got coverage for work and arranged a ride. An hour after I dropped off my vehicle I received a phone call from the service advisor stating “I don’t think we have the part”. I asked that she double check this as I had previously been told she ordered the part based on my VIN. She called back to confirm they did not have the part but reported they could order another one for the service to be done in a few days. She was not able to explain to me why nobody bothered to ensure they had the part prior to me arriving for the service that was scheduled several days in advance. She proceeded to blame me for scheduling the service online because she did not think this was possible (it was and the online scheduling system actually PROMPTED me to schedule the repair when I put in my VIN). The level of dysfunction and lack of accountability in this service department is mind-blowing. The manager was seen hovering around when I picked up my vehicle and could not be bothered to step in to provide support to either myself or her employee. Another customer was literally yelling in the parking lot and the lobby at the same time this was occurring about the terrible service he was receiving for a brand new vehicle he had purchased from them. Just chaos in there. I had my recall repair completed at Arrowhead Honda with no issues whatsoever. More

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