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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,693 Reviews

1,693 Reviews of Beck & Masten Buick GMC South - Service Center

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August 18, 2022

very cordial and prompt service. Attentive to your needs. They keep you informed and let you know of any updates to the service of your vehicle. More

by JAYAMCMILLAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Aug 19, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 16, 2022

Thanks beck n Masten . Took my GMC Sierra for oil change and they did tiresrotation and washed my truck and I got 50 bucks discount. Just paid 59,00 for everything 👍🏿 More

by Piedrachina65
Recommend Dealer
Yes
Employees Worked With
Edward
Aug 18, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2022

This dealership is always professional the service desk riders know what they’re doing Frany and Gabby mechanics in the shop always repair watch broken More

by Builder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Aug 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2022

Always had quality service here at beck and masten! !!would recommend gm owners to visit for service needs!!! More

by Jtazg263867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Aug 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

They did a good job my truck works just like if it was new and they didn’t take long for service More

by J.CALDEREON20156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 14, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

Frany is the best service writer that I have ever dealt with she knows her business. More

by b.carpenter55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that Frany and our team were able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

Beck and Masten had been professional as well as personal with me through three vehicles over 20 years. I do not even know where else to go! More

by CRich7758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Beck & Masten Buick GMC South responded

It was a pleasure to read about your third car-buying experience at Beck & Masten Buick GMC South. Congratulations on your car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

The service was good but it was great when Manny Escalon was there and service was more personal More

by RAQUEL.GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo , Rosie Hernandez
Aug 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 11, 2022

Well it was a last minute decision I called about two in the afternoon needed an oil change and I spoke to Edward he told me to come on in,So I arrived I wasn't even there an hour got my oil changed and my More

by johnnyandrada319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Aug 22, 2022 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 22, 2022 -

johnnyandrada319 responded

I really did appreciate that Beck & Masters made time for me at the last minute I really needed my oil changed I will recommend all my friends here thank you again Victoria Gilland.

August 10, 2022

Rosie Hernandez best service Advisor with knowledge and years of experience she knows how to do customer service, helpful, treats you with respect and advises you on the needs of your vehicle repairs and m More

by MJYP71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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