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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews
Call Service Center (713) 947-4111

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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April 01, 2023

Changed out the transmission and I picked it up in 2 days and drove away a happy guy. Great Service Team!!! Thanks Daniel and Gloria More

by g.chamblee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Rosie Hernandez
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Apr 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2023

Great would recomend the service to anybody to servicevthrir gmc prodict at beck and madten More

by FJMAHOMAR233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 03, 2023 -

Beck & Masten Buick GMC South responded

I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 30, 2023

por la parte de servicio malisimo todo lleve mi carro y no saven como repararlo no saven como solucionar el problema y no son capases de solucionar el problema y tampoco me dan un carro para yo poder usarl More

by thedevil17472
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Beck & Masten Buick GMC South responded

Sus comentarios han sido enviados a nuestro equipo y ahorita estamos investigando este asunto.

March 30, 2023

Bad service! Repair staff made lose my wheels lockers but dont tell me know anything about this! It’s really dangerous for me! More

by Trandinh0688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
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Mar 31, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 29, 2023

Great service, service tech was very professional & knowledgeable about his job. A real people person. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Mar 30, 2023 -

Beck & Masten Buick GMC South responded

Kevin, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 27, 2023

Very good experience, fast and professional , we will definitely be back at this location for further services More

by gina13texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure by name but I’ll give 5 stars to the one she greeted me and made the appointment
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Mar 29, 2023 -

Beck & Masten Buick GMC South responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2023

Jessica was the best. Gave me a courtesy wash. I recommend this place to everybody I know More

by shofner.jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in the service department
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Mar 28, 2023 -

Beck & Masten Buick GMC South responded

I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 25, 2023

Ms Sharlene personality and professionalism was impeccable also thanks to Mr Frank the sales mgr., for assisting in helping to accomplish the purchase of my new vehicle. They were awesome in liste More

by Timlambert0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, Sharlene , Mohammed Qureshi, Gaby Cano
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for leaving such great feedback. I am so happy we could match you to the right vehicle. I hope to see you back for scheduled maintenance or anything else I can help you with! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

This dealership has very good customer service. The associates that work here are nice and friendley. More

by MONTALVO.ANGELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jassica
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

Montalvo, Beck & Masten Buick GMC South would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. I am very appreciative of your five-star review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

Too long of a wait time for just an oil change, waited over two hours More

by Arivera07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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