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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews
Call Service Center (713) 947-4111

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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April 07, 2023

Todo estuvo bien buen trato les doy las gracias por buen trato tienen muy buen servicio More

by J.VEGA65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Apr 10, 2023 -

Beck & Masten Buick GMC South responded

Muchas gracias, que tenga un día exelente! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

Not happy our sales person was not honest with us our car was not cleaned properly More

by PAT.DAVIS98
Recommend Dealer
Yes
Employees Worked With
Sharleen Rickletts , Mohammed Qureshi
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Apr 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

Customer service was on point from start to finish and my truck was delivered/fixed in good time. More

by Angelolivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

Jessica in the service department was wonderful. She took the time to explain the service on my Buick and also helped me use my service points to save me money. A true asset to your dealership. More

by DBORDE2555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 06, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano
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Apr 06, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

Excellent customer service from the start of the phone call to the time when I drove away! More

by Jegonz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 06, 2023 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2023

Everything went smooth, my truck was fixed with no issues upon picking it up. Only thing is they said they had no loaners and the employee standing in front of me was on the phone telling the person they had More

by ZAPATA_ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
Report | Print
Apr 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

Excelente servicio , rápido y de calidad. Muy buena la atención del personal con los clientes More

by Blanca Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Apr 04, 2023 -

Beck & Masten Buick GMC South responded

Gracias por las felicitaciones. Hacemos todo lo posible para garantizar una experiencia positiva para nuestros clientes y nos complace saber que fue lo que recibió. Si requiere asistencia en asuntos automotrices con la cual podemos ayudarlo, no dude en contactarnos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

I was real please with the service I received when I stop by to have my car check out ..They found the problem and took care of it in a kindly manner.,I was very pleased with the service I received. Thank Y More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Apr 04, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

Always good excellence service every time I go there, prompt and no delays Thank you More

by firedude2936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front young man that takes care of oil change
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Apr 04, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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