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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews
Call Service Center (713) 947-4111

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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April 13, 2023

I took my truck to get a oil change for the second time. I didnt get the washer fluid refilled in the tank. We disn't get our truck washed either. I will have to say bad service. More

by JOELBENAVIDEZPHP@HOTMAIL.COM
Recommend Dealer
No
Employees Worked With
Edward
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Apr 14, 2023 -

Beck & Masten Buick GMC South responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Edward was professional and friendly. He kept me informed of what was needed and what was being done. More

by WADE.ALLEN2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Apr 14, 2023 -

Beck & Masten Buick GMC South responded

I appreciate your kind words about Edward. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

Attentive service very good communication and fast service helpfully the front desk sale person take over the other employee More

by HEIDICASTRO79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

I feel good every time I go to this place. ..very reasonable...crew very good..all the time.. More

by magdacastro456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

I've had some issues with the service department (lost oil stick and hub caps) but the people have always been nice. The service provided is great. Just need to be better about putting everything back aft More

by ADPUE@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

took my vehicle in for service and they took forever and it seemed as if they were avoiding my calls More

by vr303331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

The group here at Beck & Masten South always take great care of their customers. Toby is always my guy for buying and Faley was great this last service. More

by codywalraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

Frany did an excellent job handling my issue fast and efficiently. If I have any questions about anything I definitely won’t hesitate to call her. More

by EMANUELJONATHAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 09, 2023

This is my 3rd truck at this dealership and I’ve a truly say they got the best prices. The salesman here are great! More

by salazar1.6_nuevoleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Pineda , Gaby Cano
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Apr 11, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 08, 2023

Jose did an extraordinary job with finding the right vehicle for the right price. The process was smooth unlike others, and Kimberly did and awesome job at the finance department. Really satisfied with More

by FELIXCAMPOS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Kimberly, Mohammed Qureshi
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Apr 11, 2023 -

Beck & Masten Buick GMC South responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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