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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews
Call Service Center (713) 947-4111

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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April 18, 2023

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Great service and genuine concern about my issues with car. I appreciate their attention to detail. More

by LEISABOYDSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Rocio was very helpful and helped with the extended warranty company. Very seamless process and would highly recommend using them for all my future service. More

by Holthaus_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Rocio could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Me atendió Jessica me sorprendió su amabilidad Todo el tiempo se porto súper amable Hizo mi día mucho mejor 😊 More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios, Karina. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Employees on their phones texting and on social media. Inexperienced service advisor and lead or manager More

by losargueta@gmail.com
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Very friendly people’s in service dept. .They did a good job in my vehicle More

by Amelida Carcamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Amelida, I appreciate your kind words about our service team. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Gaby is the best advisor! Always takes care of me, 10/10 recommend Gaby as your advisor More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the awesome feedback! You're right, Gaby is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

This time around I had a perfect experience. She was in touch with me at all time More

by GERONIMOMGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Rocio It lasted 5 months at the dealership and they gave it to me and with engine lights on More

by joseyreyes79@gmail.com
Recommend Dealer
No
Employees Worked With
they charged 11 thousand dollars or more for my truck and it still doesn't work, it has very liar workers and bad mechanics
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Apr 13, 2023 -

joseyreyes79@gmail.com responded

Bad service

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