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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews
Call Service Center (713) 947-4111

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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May 03, 2023

Friendly I was greeted with a warm welcome and a friendly smile. I was offered a cup of coffee. More

by sbreland8519c
Recommend Dealer
Yes
Employees Worked With
Mrs Rosie
Report | Print
May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

I took my vehicle in 3 times for a radio issue and the issue never got resolved until Daniel Wood took care of it. I would give him more than 5 starts if I could. Had been dealing with the issue for a yea More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Wood
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May 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Daniel could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
May 03, 2023 -

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 28, 2023

Well taken care off as usual. Thanks Rosie. In and out in less than an hour. Thanks More

by MOE.MATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
May 01, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review, Moe! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 27, 2023

Service was great all around. Sandra gave me some much needed info for my next appt and service. More

by HEX_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Mejorado
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 27, 2023

Daniel in the service department was very courteous, knowledgeable and professional. He listened to a couple concerns I had and was able to resolve those issues. Great service experience More

by SanchezRay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

My service technician had excellent customer service. She went above and beyond. It was a pleasure working with her. More

by MOSES521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Moses, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

Very satisfied with the people there thanks for the financial service helped a lot that day More

by marthalledezma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

I really enjoyed the service that was provided to me. The time I spent was very short and the courtesy was very good. Thanks. More

by Sherman Elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, in the service department. , Rosie Hernandez
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Sherman, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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