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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews
Call Service Center (713) 947-4111

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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February 09, 2021

good organitation to atend... perfect atention to costumer very fast service with gina saez she put a lot attention to the problem to try to resolve in the best way possible.. thanks More

by jorge ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
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Feb 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 09, 2021

Good fast service the girls are very helpful getting me in an out , it's nice to get ur truck washed when u dont expect it More

by 713DENALI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora Torres
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Feb 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 09, 2021

Frany did an excellent job in taking care of my care repairs and got them finished in a very timely manner, faster that anyone else had ever done Great job Frany More

by B.CARPANTER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2021 -

Beck & Masten Buick GMC South responded

Hi, and thank you for this great review! We're happy to hear that Frany took care of you! They are a great asset and we appreciate all that they do. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 07, 2021

Rosie Hernandez is always a pleasure to work with when my vehicle needs servicing. She lets me know what services are needed and what services I don’t need. She is the sole reason I bring my vehicle to B & M More

by sherrytgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Feb 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2021

Gina did a great job keeping me updated and so far the mechanics did a good job. Truck is running perfect thank you for everything More

by FCORONADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
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Feb 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2021

Very quick and fast service. Kept me informed on the status of the truck. Shuttled me back and forth from home and dealership very satisfied More

by texascolt45s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Saez
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Feb 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2021

Awesome people at the dealership from Manny to Franny they really did a superb job in taking care of my car needs and I would highly recommend taking all of your car problems to them. More

by B.CARPANTER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon
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Feb 05, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2021

Excelente servicio muy buen trato el empleado fue muy atento y paciente a todo lo que yo le desia y es muy atento y cortes. More

by MACUNA64
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Feb 05, 2021 -

Beck & Masten Buick GMC South responded

Muchas gracias por tomarse el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y me alegra que nuestro equipo le haya causado una gran impresión. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2021

Would give 0 star if available. Had a very bad experience and it was bad enough I went from buying a truck to paying for the service work and leaving. More

by JOSHUAJONES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
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February 03, 2021

It was a terrible experience, so I won’t be coming back! Get better cars and I will be back to buy them and quality. More

by matt.d.chandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
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