Beck & Masten Buick GMC South - Service Center
Houston, TX
1,691 Reviews of Beck & Masten Buick GMC South - Service Center
Dealership is always clean and social distanceing is always practiced. The sales department goes over and beyond to satisfy everyone. The service department is second to none. I would recommend this d always practiced. The sales department goes over and beyond to satisfy everyone. The service department is second to none. I would recommend this dealership for anyone wanting a great deal on a new or used automobile and a superior service department to keep your automobile in top top condition. I will continue working with Beck And Masten as long as I own an automobile. More
Good service A a a a a a a a a a a a a a a a a a a a a a a a More
Very poor customer service. Had some issues on the car problem & repair. Talked to the manager & was told that we will get a callback but never did problem & repair. Talked to the manager & was told that we will get a callback but never did More
Always satisfied with the service department ! I never Always satisfied with the service department ! I never take my truck anywhere else. Gaby, Fran, and Manny are always eager to please. Very well r Always satisfied with the service department ! I never take my truck anywhere else. Gaby, Fran, and Manny are always eager to please. Very well ran department. More
Great service one of the best .Will recommend this place to anyone who is looking for great service and great atmosphere for the best service in the area where you can get a price for the price. to anyone who is looking for great service and great atmosphere for the best service in the area where you can get a price for the price. More
Kept me updated on the how long it was taking and what part the vehicle needed. Also customer service was great with the complementary drinks. part the vehicle needed. Also customer service was great with the complementary drinks. More
Very dissatisfied with customer service and over all service. It’s hard to get ahold of your service rep or have them give you any update on your vehicle! My vehicle was worked on with out me giving the service. It’s hard to get ahold of your service rep or have them give you any update on your vehicle! My vehicle was worked on with out me giving the final ok to do so, and was expected to pay for the service I did not agree to. My representative made me feel like a lier cause she stated she didn’t remember me stating to not work on my vehicle.! After having my vehicle serviced I had to take it back cause it wasn’t properly fixed. I will never return, and most definitely no recommend anyone to purchase from this location! More
I've been dealing with this dealership since 2006. I've purchased several vehicles from Becken masten and I've always had great service. Still have my 2006 GMC ,2015 and a 2019. I've tried purchasing wit purchased several vehicles from Becken masten and I've always had great service. Still have my 2006 GMC ,2015 and a 2019. I've tried purchasing with other dealerships in the past, but none of them compare to Becken Masten. I specially like to thank Ms. Rosie Hernandez who works in the service department, she does an outstanding job servicing my vehicles.Thanks once again for your great service, keep up the good work. More
In service too many times for the same issue. Service does not verify IF repairs actually resolved the issues. Service did not test drive after work they claim was done. does not verify IF repairs actually resolved the issues. Service did not test drive after work they claim was done. More