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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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February 25, 2021

Love bringing my truck to this dealership! Nothing but positive energy, smiles and wonderful service every time I visit! Amazing staff of people who all deserve raises! Especially Frany! You guys have a l More

by jonesboys022307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gaby Cano, Gina Saez
Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Arturo helped find out why my brakes on my new vehicle were so squeaky and took care of it. Despite the issues of the big, winter, Texas storm and shipment delays of parts, they kept me informed and got m More

by meghan.lee917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez, Gina Saez
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your kind words, Meghan. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Rosie in service is outstanding she took care of all our repairs and she checked for recalls and returned our truck back as promised great job! More

by FJDEHOYOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rosie went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

Amazing service! She was very helpful and patient with me. I appreciate the care she took and her kindness was extremely appreciated. Thank you for your time and effort. More

by LMoya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2021

Customer service was good, Frany took good care of my vehicle. I always had good customer service at the Gulf freeway location. I recommend my friends to go to this location. More

by mfwool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2021

They people in beck and masten have been taking care of my vehicles since 2014. And if they find that you vehicle needs something done, they'll let you know and they don't push you to have it done there th More

by MISSAG51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Elyza Sanchez
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

Worst service kept my car five weeks and $4600 later were rude. Cost me a loan with Dignifi because they did not communicate correctly. Very disappointed. More

by PACK1496
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Manny Escalon
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

Everything was great the service was on point and the wait time was reasonable the dealership is clean and every one was pleasant to deal with More

by BKELLY0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

I dropped off my truck and it was serviced very well. Service person also had my truck ran through car wash which made it a great service trip! More

by nxanaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora Torres
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2021

I was very pleased with the service and found the advisor very helpful She made sure I understood the estimate and what was recommended for maintenance More

by Chester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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