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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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March 06, 2021

I will never bring my car back here for anything! I brought my car in for an oil leak on Tuesday 2/23 and it didn’t get fixed until 3/5 and that was at the pressure of my mother stepping in and talking More

by CARTERPATRICIA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Escalon, Arturo Gonzalez
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2021

Went in for a oil change, took almost 2 hours to finish. After leaving, my check engine came on, brought it back the next day only to find out its something else. I spoke with service rep and manager. Wante More

by JSHDZ1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny and service manager.
Mar 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 09, 2021 -

JSHDZ1987 responded

That's fine, please contact me at my main phone number. I'm not one to do review's but obviously this was very fresh on my mind and it did bother me.

March 03, 2021

My service was very prompt excellent sales reps Gina was nice I'm very satisfied and will be back for more service in the futue More

by derek hale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Mar 05, 2021 -

Beck & Masten Buick GMC South responded

Hi Derek, and thanks for the great feedback! We're very happy that Gina was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2021

Gina was absolutely wonderful very friendly and helpful. Service was great Beck and Masten always does an amazing job servicing our vehicles. Highly recommend them. More

by sandraa599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Mar 05, 2021 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review, Sandra! I'm very happy to hear that Gina was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2021

The service department at Beck & Masten always have excellent service. Not only have I purchased a car from Beck & Masten my son has purchased a truck and my daughter has purchased a Tahoe from Beck & More

by BROWNSUGAR2004B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Shannon Eiler
Mar 05, 2021 -

Beck & Masten Buick GMC South responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 28, 2021

Good customer service from alll staff.Price of car Good customer service from alll staff. Price of car repair MUCH more than I anticipated. Thanks for the diagnostics information and help with get More

by D. Kyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Junior" and Joel - car drivers, Gaby Cano
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 28, 2021

They were very prompt and friendly service. Excellent staffing and very thoughtful service. Thank you very much and will be able to go bavk soon. More

by JR1498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez, Nora Torres
Mar 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2021

Everyone there is awesome! Absolutely love seeing my pals in service; Manny Escalon, Gaby Cano and Tommy Cude. They're my A Team!! I appreciate the quick turnaround time in getting my car back to me and thei More

by NOT4NTHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Cude, Manny Escalon, Gaby Cano
Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to working with you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2021

Gina, my service rep, is very good at getting me answers. Manny, service mgr and Tommy, service tech have always answered my questions. Everything is good. More

by ELLIEH_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Service Tech is excellent! Kelsey in sales is excellent too!, Toby Ohnesorge, Manny Escalon, Gina Saez
Mar 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

The prices need to be more competitive to get 5 stars. Everything else is great, employees are friendly and are very competent. I would probably recommend to a friend. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback, Mark! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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