Beck & Masten Buick GMC South - Service Center
Houston, TX
1,691 Reviews of Beck & Masten Buick GMC South - Service Center
I will never bring my car back here for anything! I brought my car in for an oil leak on Tuesday 2/23 and it didn’t get fixed until 3/5 and that was at the pressure of my mother stepping in and talking brought my car in for an oil leak on Tuesday 2/23 and it didn’t get fixed until 3/5 and that was at the pressure of my mother stepping in and talking to Manny who had to take over my case after Arturo was no help at all. I’m very disappointed and unsatisfied with this dealership More
Went in for a oil change, took almost 2 hours to finish. After leaving, my check engine came on, brought it back the next day only to find out its something else. I spoke with service rep and manager. Wante After leaving, my check engine came on, brought it back the next day only to find out its something else. I spoke with service rep and manager. Wanted to keep vehicle at least one day, asked if I could have someone drop me off or a loaner. Told me they could order an Uber. Kindly declined and went decided to go with Sterling McCall GMC. I have bought and referred many of my family members to this dealership due to being so close to my home and always been really good. After this experience, I'll never visit this dealership again. I'm upgrading vehicles very soon and have discarded buying from here. More
Gina was absolutely wonderful very friendly and helpful. Service was great Beck and Masten always does an amazing job servicing our vehicles. Highly recommend them. Service was great Beck and Masten always does an amazing job servicing our vehicles. Highly recommend them. More
The service department at Beck & Masten always have excellent service. Not only have I purchased a car from Beck & Masten my son has purchased a truck and my daughter has purchased a Tahoe from Beck & excellent service. Not only have I purchased a car from Beck & Masten my son has purchased a truck and my daughter has purchased a Tahoe from Beck & Masten so I feel like family More
Good customer service from alll staff.Price of car Good customer service from alll staff. Price of car repair MUCH more than I anticipated. Thanks for the diagnostics information and help with get Good customer service from alll staff. Price of car repair MUCH more than I anticipated. Thanks for the diagnostics information and help with getting car insurance feedback quickly. More
They were very prompt and friendly service. Excellent staffing and very thoughtful service. Thank you very much and will be able to go bavk soon. staffing and very thoughtful service. Thank you very much and will be able to go bavk soon. More
Everyone there is awesome! Absolutely love seeing my pals in service; Manny Escalon, Gaby Cano and Tommy Cude. They're my A Team!! I appreciate the quick turnaround time in getting my car back to me and thei in service; Manny Escalon, Gaby Cano and Tommy Cude. They're my A Team!! I appreciate the quick turnaround time in getting my car back to me and their diligence in determining how to fix my car's issue quickly and confidently. Please relay my thanks and good wishes. More
Gina, my service rep, is very good at getting me answers. Manny, service mgr and Tommy, service tech have always answered my questions. Everything is good. Manny, service mgr and Tommy, service tech have always answered my questions. Everything is good. More
The prices need to be more competitive to get 5 stars. Everything else is great, employees are friendly and are very competent. I would probably recommend to a friend. Everything else is great, employees are friendly and are very competent. I would probably recommend to a friend. More