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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,691 Reviews

1,691 Reviews of Beck & Masten Buick GMC South - Service Center

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March 10, 2021

Frany was excellent, very professional and kept me up to date and managed expectations. She was very professional and a great asset for your dealership. More

by colex701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2021

Very nice people to work with!! Will be going back again. Wish they had a hand wash car wash. Thank you for all of your help. More

by bobkatwindsor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Mar 12, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

The ladies were fantastic! Very polite and professional! They where on top of everything! Only thing please text back ASAP and not next day thanks More

by MICHAELDUQUE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2021

Miss Rosie she is very nice thanks miss Rosie for all you help and be to friendly with all people I happy for you help More

by Supereusebio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 11, 2021 -

Beck & Masten Buick GMC South responded

Hi and thanks for the great feedback! We're very happy that Rosie was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

Well I'm very please with the service i receive on your location is very professional thanks for everything hope see you soon thanks again... More

by FAZJUANP74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

This was my second trip to the dealership to install a factory soft top to the bed of my truck. First time was told the top had arrived dropped my truck off but the top was missing all the hardware. Love More

by JLLOYD2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 08, 2021

Manny Is always a great person to work with. This trip he introduced me to Franny she did a fabulous job thank you Frany. It’s always a pleasure to work with the team at Beck and Masten. More

by Kenchance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Ken, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2021

Rosa was very helpful and really nice I'll be coming Rosa was very helpful and really nice I'll be coming back to the dealership Thanks to everyone for the great job on my truck. More

by gmcgirl2081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 07, 2021

Not pleased at all!!! I leave the dealership thinking everything was done proper. Check my oil and I it doesn’t even show oil!! I’m it sure how much oil is in my brand new truck now. I must now go out of More

by silvestrepineda69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel
Mar 10, 2021 -

Beck & Masten Buick GMC South responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2021

Awesome customer service! Thank you Rosie! Also, thank you Manny for checking on my satisfaction with my vehicle. Thank you and see y’all soon! More

by MOLINAPATSY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
Mar 09, 2021 -

Beck & Masten Buick GMC South responded

Patsy, we can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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