Beck & Masten Buick GMC South - Service Center

I had to call a number of times to get an update on my vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got a little hectic. More

Frany made sure I left with good satisfaction, and kept me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. More

Excellent personnel! Very professional, friendly and hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks More

I will not EVER return to the Dealership to do business again ! That was the first and last time. I bought my truck in for a recall issue (Airbag) and asked could the technician check another issue and let again ! That was the first and last time. I bought my truck in for a recall issue (Airbag) and asked could the technician check another issue and let me know. I had to call the following afternoon, after a few attempts I was finally able to reach my service advisor . She informed me that recall issue was fixed . But it was found that the positive and negative cables was sending high voltage to the starter and to replace them the cost would be $1000.00. I told her I would get right back to her. Made attempts to contact her but was never able to reach her. Showed up first thing the following morning to pick up my vehicle and seems she had an attitude. About 20 minutes after leaving with my truck I noticed the airbag light was on. Called back to let my advisor know she informed me that they would have to Diagnose the problem and the cost would be $ 170.00 (are serious) I will not anything) then she puts me on hold, comes back to the phone and tell me to just bring the truck in they will look at it. No communication, bad attitude just all around bad experience ! More

Great response to my questions. Took no time at all to get done. Very good communication this time as well. Washing it was a plus! get done. Very good communication this time as well. Washing it was a plus! More

Still waiting for my recall part 4 weeks beside that everyone l spoke to were very nice and helpful very good place to buy car everyone l spoke to were very nice and helpful very good place to buy car More

Although it took longer than it should have, Gina did a great job keeping us informed about what was going on with our vehicle during the service visit. great job keeping us informed about what was going on with our vehicle during the service visit. More

Second visit in a month, 1st was an oil change. 2nd was the work my service advisor suggested. All 5 star again, thank you again. the work my service advisor suggested. All 5 star again, thank you again. More

Worst service experience I have ever been through! I don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The pro don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The problem with my truck was the fuel pump and it was not replaced. I’m sure they saw the problem when I picked it up, but they failed to inform me. It had problem starting up again when I tried to go to work. My vehicle is currently at my local shop being repaired again. This time with better service at Baytown Buick GMC! More

Always good service. Always friendly. Will always bring my car to them and have to bring my little dog Pepper in, when I come in. my car to them and have to bring my little dog Pepper in, when I come in. More