Beck & Masten Buick GMC South - Service Center

Unfortunately we were unable to address the issue. The new vehicle we purchased had 1,000 miles on it. We were told it was only driven by sales. The morning after the purchase we noticed both rims on the new vehicle we purchased had 1,000 miles on it. We were told it was only driven by sales. The morning after the purchase we noticed both rims on the drivers side had a scratch on them. The dealership made the repair on the rims. A few weeks later out front tire had a blow out, apparently due to damage during this initial time frame. The dealership/service department refused to replace the tire which this issue could have caused us an accident because the staff damaged this car and did not report it. Now as the buyer, I am stuck with this expense. Unfortunately the dealership has now lost a once loyal repeat customer. More

Service was poor, dealership kept my truck for two weeks to change two tires, tires that I had to find and bring to them. When all was done, I picked up the truck to find the spare tire was still in the bed to change two tires, tires that I had to find and bring to them. When all was done, I picked up the truck to find the spare tire was still in the bed of the truck, they couldn’t even put it back in it’s holder without being asked to...poor service, will not be back again! More

Great return time. What I ask for in addition to my services was not completed. The service was great overall and easy to get in for service. services was not completed. The service was great overall and easy to get in for service. More

With the appointment only for oil change took 2.5 hours and the free wash is scratch all over the truck still the dirt on the truck and the free wash is scratch all over the truck still the dirt on the truck More

Takes forever to get a service agent to call you back, while they hold your car hostage. She left me a message that my car had been diagnosed and asked me call call back. It took 6 phone calls and more th while they hold your car hostage. She left me a message that my car had been diagnosed and asked me call call back. It took 6 phone calls and more than a day to get them to respond. I still never received complete explanation of parts and work done. More

Extremely unsatisfied with their service. Service specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me. Once arrived to pick up my truck I was told it was just a programming issue and it had been take care of. As I was driving to my next destination The display warning came back on. I contacted the dealership and asked to speak with the service representative or the manager in charge neither one of them return my call until an hour later. I had to turn around and take my truck back and I was told I needed some type of sensor. I ended up paying for the sensor and as I got back on my truck the display came back on. I was told now that I need new brake pads but my break pads we’re still good another reason that they needed to be change was because the sensor was change. All this caused me to lose not only time but customers I was supposed to see. More