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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,703 Reviews
Call Service Center (713) 947-4111

1,703 Reviews of Beck & Masten Buick GMC South - Service Center

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May 29, 2025

Not great I feel like I got a new injector without a compression test. Was told 3-4 days and it was two weeks. The vehicle is exactly the same as when I took it in. I paid $1289 and nothing is fixed.ver More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudia and Elvin
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May 28, 2025

Very Proffisional and Helpfull Rasie Hernadez took there time to help us out very sanctifies More

by Gc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernández
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May 26, 2025

Service was great. Per invoice multi point inspection done but no breakdown of MPI noted. More

by prettyangel_374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 28, 2025 -

Beck & Masten Buick GMC South responded

Hi, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Ben Richert General Manager nrichert@Group1Auto.com

May 25, 2025

Great survey from this dealership every time I enjoy the service in also communication skills are amazing More

by mamareese03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 26, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 25, 2025

I like the fact that they are willing to do whatever it takes to make sure the customer is satisfied. More

by emiel_adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 25, 2025

They fixed my warranty work in a timely manner and provided a rental car. They kept me up to date on progress. More

by costanalyst111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe her name was Rosie.
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May 27, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 20, 2025

They were able to get the problem resolved. In a timely manner. I am glad I was able to get it fixed. More

by peralesbeg56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 19, 2025

Not too happy about timing chain going out under 100,000 miles but Shane and the team in the service department were great! More

by chambers_o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane- 5 Star
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May 22, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Thank you, and have a fantastic day!

May 11, 2025

Service is excellent. Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus. More

by White GMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Beck & Masten Buick GMC South responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2025

Friendly but they try to charge me for a CT effect fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they More

by Frank90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback and understand any frustration this may have caused. If there is anything we can do to regain your trust, please do not hesitate to reach out to us. We would like to hear more about the details of your experience and how we can improve in the future. General Manager jnegrete@Group1Auto.com

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