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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,694 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,694 Reviews of Beck & Masten Buick GMC South - Service Center
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May 09, 2025
Worst service department I’ve ever dealt with this is this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine work done that took them 2 weeks saying they were waiting for parts to come. Fast forward February 2025 not even a year later same issue again dropped it off February 17th didn’t get my vehicle back until march 30th. Service advisor Rocio had horrible communication skills constantly having to call and try to get updates on what was going on with my vehicle no answer from advisor no call back after leaving message after message having to call and speak with different managers and other advisors only getting excuse after excuse as to why it’s taking so long and when I finally did hear from my advisor it was always a text message until I had to tell her not to text me about my vehicle anymore call me like a normal person. Tried to get a loaner because that was included in my warranty only excuses about no cars and this and that about a wait list but you’re working on my vehicle. Finally a week before the engine is replaced I get a loaner car which they said they would cover but when I drop it back off I get charged $244. After the 1st time I would have never went back but the warranty company told me since they did the 1st repair I had to take it back to them but after this time I would never go back to beck and masten south service department not even for and oil change worst customer service I’ve ever experienced More
by Majo
May 03, 2025
Professionalism and curtious in the services. Answered every question I asked and if they didn't know the answer the service rep got it for me. Love commning to get my vehicle serviced here. Sati Answered every question I asked and if they didn't know the answer the service rep got it for me. Love commning to get my vehicle serviced here. Satisfied customer! More
by rickster200587
Employees Worked With
Jessica Setts
April 30, 2025
I drive in from Dallas to get my oil changed. BB is professional, patient and kind. He provided me with an overview of what would be needed for the next visit. This information is helpful so I c BB is professional, patient and kind. He provided me with an overview of what would be needed for the next visit. This information is helpful so I can plan accordingly. More
by KDMac
Employees Worked With
Joel Burk
April 24, 2025
Very satsfied with service that I received on my last visit all my problems were solvedj . visit all my problems were solvedj . More
by ramon.aida
April 20, 2025
All the staff were professional and were very helpful, excellent service was provided, my car was well serviced by the staff excellent service was provided, my car was well serviced by the staff More
by Cece
April 16, 2025
Displeased with the customer service. I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!! I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!! More
by Ncanohfd
Employees Worked With
April 14, 2025
Today as always I had a great time with my excellent experience at the service center.. Adam my advisor was very helpful and polite and most of all he knew what he was doing. Thanks and keep up the good experience at the service center.. Adam my advisor was very helpful and polite and most of all he knew what he was doing. Thanks and keep up the good work!! More
by zcorpionn68
Employees Worked With
Adam
April 12, 2025
The process was very smooth and easy. Pretty satisfied with ending results. Will recommend to my friends Pretty satisfied with ending results. Will recommend to my friends More
by JM concrete
Employees Worked With
