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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,684 Reviews

1,684 Reviews of Beck & Masten Buick GMC South - Service Center

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April 11, 2025

Everybody was very helpful and made sure I got exactly what I needed. Great service. More

by JD Ruth 2316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie
April 11, 2025

Friendly and fast service every visit! I called Beck & Masten at 9:45am, set my oil change appointment for 10:45am, and was on my way by 12pm. More

by RamirezVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

They are hard working people who try their best to solve all problems that come through the door. Whether it be through an outside extended warranty or a dealership warranty! Even when the outside extended More

by Jacoby Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie and Luis
Apr 11, 2025 -

Beck & Masten Buick GMC South responded

Hi Jacoby, we're happy to hear you had such a positive experience with Rosie, Luis and team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

Great place to do business. On my 2nd vehicle from them. Great service department. Can't say more More

by Mowdyman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Apr 11, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2025

The service was great and Jessica was a great help and was very welcoming I will be back thanks More

by Finleyjohnny769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2025

I arrive exactly at seven in the morning for my appointment. Service was fast and staff was friendly would recommend. More

by cortezwilliam81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
Apr 07, 2025 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

Overall experience was excellent but I waited too long. I made an appointment thinking it was going to be faster. I understand it was around lunchtime but maybe they shouldn’t schedule appointments around More

by gilbnvds.gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Ben Richert General Manager nrichert@Group1Auto.com

April 01, 2025

I left my car 10 days ago for a recall service. Adalberto was very nice and friendly. He kept me updated by phone calls. Last night my car was ready and clean!! Thank you Adalberto, thank you GMC! More

by berserk.combo-4q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto López
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

The Labor for changing a head light was 200. 00 $ a hour will tell all people not go their for anything More

by felderronald50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We understand that pricing can be a concern, and we strive to provide quality service at fair rates. Our labor costs reflect the expertise, tools, and time required to complete repairs properly. However, we appreciate your input and would be happy to discuss this further if you have any questions or concerns. Please feel free to reach out to us directly so we can address your experience more personally. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

March 30, 2025

Very fast good and friendly service. i will recommend to all my family and friends More

by Herminio Escoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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