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Beck & Masten Buick GMC South

Houston, TX

4.5
2,698 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,698 reviews

June 17, 2022

We were very pleased with the service, and appreciated them bringing our vehicle to us! More

by jcryer764
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason ruppert
Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 17, 2022

The salesman and managers handle my search for a new vehicle wonderfully. Everyone there is friendly and courteous. Would recommend purchasing GM products from this dealership. More

by ll2004@sbcglobal.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monty Broughton & Irma Salinas
Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 17, 2022

My auto needs were met and very pleased. Thanks for your service and Rosie was very helpful More

by CHASTJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Rosie and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

The staff was friendly. My car was ready when they said it would be. It is nice to be able to take your car to the dealer for service and get a better price. More

by KIMK1067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and More

by Bruce
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Bruce responded

The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and the first time I have worked with Rosie, and I fully recommend this service location if you have a Buick.

June 12, 2022

Always Great Service Advisors and prompt service. Taking care of your vehicle as its like their own. More

by ChySu17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

Service center took me on the same day with no appointment and got the job done! Gaby my service representative goes above and beyond to make things happen! More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2022

Irma was fantastic to work with. There was no heavy sale pressure. It was not painful at all. The staff was friendly and kind. More

by SADRENN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma Salinas
Jun 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2022

They completed the work in a manner consistent with my needs. The work kept my downtime to a minimum. More

by nbattarbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Jun 14, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 10, 2022

I was there for over 2 hours for a oil change. I was quoted one price over the phone and when it was time to pay for the oil change it was a completely different price. After talking with a superv More

by TYLER KENNEDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Jun 13, 2022 -

Beck & Masten Buick GMC South responded

Tyler, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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