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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,698 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,698 reviews

June 23, 2022

Excellent service and nice place. Always people pretty kind. . I love go there any time More

by 1966fernando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 23, 2022

From purchasing a vehicle to getting my service work done Beck And Masten is the best in the business. More

by b.carpenter55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 23, 2022

The service I received was good, the staff were friendly and helpful and I look forward to working with them again. More

by JONESK512
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 23, 2022

Fantastic and professional people helped me and my wife with a great price and very friendly and got the dream car for my wife! More

by Michael Carter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy!, Manny Escalon
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Jun 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 22, 2022

You all need to pay more attention to topping off ALL fluid levels. Windshield washer fluid and so forth! More

by Motodad393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2022 -

Beck & Masten Buick GMC South responded

Motodad393, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 20, 2022

They left my car with more than 50 lbs. if pressure in each tire. I’m very disappointed that a car dealership dies not know how much air is diodes to be in my tires. It felt Ike I was drivi More

by DKP1828
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2022 -

Beck & Masten Buick GMC South responded

We strive for 100% customer satisfaction and it is apparent your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so we can discuss possible solution options with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Jun 23, 2022 -

DKP1828 responded

Please call me at my cell phone number after 4:00 pm central time. Thanks, Darla

June 19, 2022

They’re always efficient and they are always friendly. I’ve never had to wait too long for my car and they only recommend me services that I truly need. More

by wattsamy05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 18, 2022

Excellent and quick work. Staff was friendly and very helpful when it came to getting my repairs done. More

by rewhitehead75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 18, 2022

Nice people and fast service. Always do a great job.. love that they have free coffee and water. More

by DURANALVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Salazar
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Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 17, 2022

I had an appointment and my oil change was done in one hour and they texted me that it was ready. More

by JABD222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Report | Print
Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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