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Beck & Masten Buick GMC South

Houston, TX

4.5
2,698 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,698 reviews

July 06, 2022

Ada Pasasin is an excellent sales professional & dealership has lots of vehicles to choose from; More

by marcel3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your great review, Marcel! We're glad to have Ada on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 05, 2022

They are very friendly and curtious and the work performed on my vehicle was completed in a timely manner. More

by GARSPID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Jul 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 05, 2022

Customer Service at check in was great, I wish they washed the cars, is my only complaint, thank you More

by pmp488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 05, 2022

Ena and Anthony do a great job moving things along quickly. Bad experience turned good. More

by SEAN_PORTER82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2022

Everyone was polite and professional. The wait was very reasonable. I was very pleased with your service. More

by RLTURNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2022

Horrible service, I had to keep calling to get an update on my vehicle, I wasn’t aware that I could get a rental till 6 days later, had to keep ordering more parts for my truck, then when my vehicle was rea More

by EDDIE.ORTIZ23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Edward (don’t remember is last name)
Jul 11, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

July 03, 2022

Go customer service and a great experience all the people are really nice it’s a great dealer More

by FLORESMARIA180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ena pasasin
Jul 06, 2022 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

Great service courteous people. Jason took great care of my wife and me while we were at the dealership. I was able to do most of the deal over the phone and when I arrived at the More

by kincaidtom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert
Jul 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

I like the fast and professional service. Also the speed at which the work was completed More

by CHAZPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

Easy to make a service appointment. Car wash included. Friendly service advisors. I will go back. More

by jimmyvollman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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