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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,592 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,592 reviews

June 19, 2022

They’re always efficient and they are always friendly. I’ve never had to wait too long for my car and they only recommend me services that I truly need. More

by wattsamy05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 18, 2022

Excellent and quick work. Staff was friendly and very helpful when it came to getting my repairs done. More

by rewhitehead75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 18, 2022

Nice people and fast service. Always do a great job.. love that they have free coffee and water. More

by DURANALVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucy Salazar
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Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 17, 2022

The salesman and managers handle my search for a new vehicle wonderfully. Everyone there is friendly and courteous. Would recommend purchasing GM products from this dealership. More

by ll2004@sbcglobal.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monty Broughton & Irma Salinas
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Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 17, 2022

I had an appointment and my oil change was done in one hour and they texted me that it was ready. More

by JABD222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jun 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 17, 2022

We were very pleased with the service, and appreciated them bringing our vehicle to us! More

by jcryer764
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason ruppert
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Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 17, 2022

My auto needs were met and very pleased. Thanks for your service and Rosie was very helpful More

by CHASTJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Rosie and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 12, 2022

The staff was friendly. My car was ready when they said it would be. It is nice to be able to take your car to the dealer for service and get a better price. More

by KIMK1067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
June 12, 2022

The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and More

by Bruce
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2022 -

Bruce responded

The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and the first time I have worked with Rosie, and I fully recommend this service location if you have a Buick.

Helpful
June 12, 2022

Always Great Service Advisors and prompt service. Taking care of your vehicle as its like their own. More

by ChySu17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
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